Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Hadeel,

Please allow up to 72 hours for the review on your payment method to be completed. If you're experiencing any problems after this, feel free to follow up here. Thank you.

[#3]

thank you, I am  waiting your response

[#4]

Hello, I just added a u.s bank payment method but there is a problem "The beneficiary name is mismatched", I have checked that my upwork account name and my bank account are the same, can anyone help me?

 **Edited for Community Guidelines** 

[#5]

Hi Yung,

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

Thank you

Pradeep

[#6]

Hi, 

I've the same problem, today I was going to getting paid but found out that it says; 

"Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Tho it's always the same name that I used to get paid, but I don't know what happened? I've tried to add another bank account, and also edit my surname in case it contains special letters, but it's still same. =// 

How can I fix this? 

Thank you for the support! 

[#7]

Hi Duygu,

Your payment method is now updated, thank you.

[#8]

Hi Team,

Need some help! Related to Beneficiary name mismatch issue as my surname is Cabañes where Upwork doesn't take 'ñ', only 'n'.

Kindly help to enable my newly added bank for the account ending in **Edited for Community Guidelines**

Similar ticket: Request #33623291

**Edited for Community Guidelines**

[#9]

Hi Daren,

Thank you for reaching out to us. I shared your concern with our team and your name mismatch is now approved. Let us know if you need any further assistance. 

[#10]

Hi Nikola,

Confirmed! Thanks a lot for your quick help! 🙂

[#11]

Hi all! I got an error about mismatch , but there is not any
(my name on card and account name is the same - Khayal Isakhanov)

My real name have Ə , so I use "Khayal" instead. (it is same on bank cards, but not on ID card).
What should I do?
The error text:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. 

[#12]

Hi Khayal,

Thank you for reaching out to us. I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[#13]

Thank you Nikola!

[#14]

Hi, I'm experiencing same thing. I actually opened my upwork account with my nickname but recently updated it while trying to add a bank account, but this issue still persists. Keeps saying name mismatch, I've triple checked and everything matches.  Can you help?

[#15]

Hi Ruth,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#16]

Hi Nikola 

Could you please help me with a similar situation, my card name Lucija Zgela is not the same as my account name Lucija Žgela because I can not write the real letter Ž so now it stops me to get paid. 

Thank you, 

Lucija

[#17]

Hi Lucija,

I would be happy to help. I checked your profile but I could not replicate the issue you are experiencing. Could you please share a screenshot of the error you experience on your end so that we can assist you accordingly? 

I would like to clarify that the option to withdraw your funds will become available once funds become available in your account balance. You may want to check this help article to help you find a detailed explanation of how getting paid for Hourly Contracts works. 

Let us know if you need further assistance. 

[#18]

My name is

Mohamed Adel

The name on my bank account card is

Mohamed Adel

I used the account to recieve funds before, Now it's on hold:

The beneficiary name is mismatched.

It clearly is not, The name is matching, I don't understand what is wrong ?

[#19]

you should contact support to correct your name matching with your bank account.

[#20]

Hi Mohamed,

Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[#21]

Hi Luiggi,

It's almost a week now and my issue isn't resolved, I'm unable to request a payment due to this issue ?

[#22]

Hi Mohamed, 

The name mismatch on your account has already been cleared. 

[#23]

Hi,

Legally, I have a double-barreled surname, but I've only ever used the first part of it. Naturally, I registered my bank account using that shortened name. Passports, of course, display a full legal name, so there is a mismatch. I can't make withdrawals from Upwork because of this discrepancy. 

What should I do in this situation?

Thanks,

Jack

[#24]

You have to correct your bank account name. or contact support to correct your Upwork account name.

[#25]

Hi Jude, thank you for your response.

How do I contact support? I've only been able to find automated responses.

Thanks,

Jack

[#26]

Hi Jack,

I can see you added your payment method today. Please allow 48 hours for the team to review the name mismatch.