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Sandra Angela's avatar
Sandra Angela M Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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3,078 REPLIES 3,078
Dejan's avatar
Dejan M Community Member

I can't find on support how to submit a ticket. Recently started my own "agency/company" and wanted to add my bank account to "get paid" section, but I keep getting verification errors because name is mismatched. In the support pages I found info that I need to send some proof of company's ownership and account number, but how and where, because I can not opet the support ticket? 

 

Thanks

Andrea's avatar
Andrea G Community Manager

Hi Dejan,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Batuhan's avatar
Batuhan U Community Member

Hello,

I've sent my bank account to Upwork, but I'm getting a warning that it doesn't match your name. My name is "Batuhan Üstün" and Upwork allows me to write my name exactly "Batuhan Ustun". It also appears in my bank account as "Batuhan Üstün". Although the days have passed, there has been no return to my side. I also couldn't find anywhere on upwork where I could send an email to support. Also i cant find any solution or starting to live chat by get support button on right corner. I can't contact Upwork. What should I do in this case?

Thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Batuhan,

 

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

 

Thank you

Pradeep

Murital's avatar
Murital M Community Member

Hi, I also have the same problem; I was trying to set up my payment method and I'm met with this message - "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Murital's avatar
Murital M Community Member

Hi, I was trying to set up my payment method and I'm met with this message - "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Pradeep's avatar
Pradeep H Retired Team Member

Hi Murital,

 

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

 

Thank you

Pradeep

Matthew's avatar
Matthew P Community Member

Hi there, I just want to ask how to fix this issue?

 

"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

 

I'm just using the same name so I'm just wondering why this happened. 

Thanks in advance.

Tamas's avatar
Tamas V Community Member

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
 
I need help with this notification. I've been using my bank ever since I started my account and this is the first time I encountered this notification. I've tried to add a new method but got the same error. Thanks.
viszkoktamas_0-1642495881057.png
Goran's avatar
Goran V Retired Team Member

Hi Matthew and Tamas, 

Your payment methods are now updated and you can withdraw your funds, thank you.

 

~ Goran
Upwork
Matthew's avatar
Matthew P Community Member

Thank you so much for the fast action to resolved this issue. 

Maciej's avatar
Maciej W Community Member

[SOLVED] Thanks guys, just received confirmation that my bank account was approved!

Hi Upwork, and community.
I have precisely the same problem. I've been using the same bank account since I opened my Upwork account five years ago. I haven't changed anything, but suddenly I got this notification too.
My Upwork account name and bank account name match.
Tried contacting support agent on the chat, but I got no response. Can you help?

Faiza's avatar
Faiza H Community Member

Hi, I created an account on upworks using my registered company name and entered company bank account information as well in the payment section, getting an error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." not sure where is the problem? Thanks

Andrea's avatar
Andrea G Community Manager

Hi Fairland,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Sten's avatar
Sten D Community Member

Hi,
I am having a problem with the name mismatch and I cannot withdraw my money. My legal name is Stanislav, but my profile name is Sten which is a common name variation like Bill/William, Margaret/Peggy, Jim/James, Chuck/Charles, etc. Everyone including my clients knows me as Sten. I use my formal longer name only in the bank.
When I was verifying my account and showing my ID, the Upwork team member said that there is no problem of using my shorter version of the name on my profile, so I guess I need a manually name verification from the support team.
Can you please help me in resolving this issue?

Andrea's avatar
Andrea G Community Manager

Hi Sten,

 

The name mismatch on your account has been cleared!

 

~Andrea
Sten's avatar
Sten D Community Member

Thank you very much for the quick action! I appreciate your help!

Serdar's avatar
Serdar O Community Member

Hello, 

I face issue with payment as below :

 

1 - "Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information."
 
First letter of my last name is "Ö". I can't use it in upwork. My bank account use "Ö". Also I can't enter "Ö"  in upwork payment info. I added "O" both of them but I can't solve problem. I can't access the support team. 
 
2- I ended two contract successfully. Last one was 10 days ago. It was't added my balance. Client wrote review, any problem but  ? Any suggestion ?
 
Regards
Andrea's avatar
Andrea G Community Manager

Hi Serdar,

Someone from our team will reach out to you via support ticket in order to assist you further.
Regarding your earnings, you can go to your Reports > Overview to check on their status.

 

~Andrea
Sahil's avatar
Sahil P Community Member

Hi Upwork community, I have the same problem with my account The beneficiary name is mismatched, but my profile is ID verified already, can you please help me?
Thanks

Avery's avatar
Avery O Community Manager

Hi Sahil, 


Please allow up to 48 hours for the team to review your account for the name mismatch. I can see that you recently added the payment method you are referring to. This will go through the team's review, and if they need more information, they will reach out to you. 


~ Avery
Palette's avatar
Palette C Community Member

Hello, I am new to Upwork and I am trying to connect a PayPal account to my Upwork account, which got rejected. It says that the name of my PayPal account and Upwork account does not match. It is true that I used someone else's PayPal account to connect, which is clearly under a different name. Is there any way that I can connect the PayPal account, or use other methods as long as I can start working here? I currently can't make a PayPal account so it is not possible for me to get an account with the same name as my Upwork account. Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Palette,

 

It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

 

Thank you for your patience.

~ Bojan
Upwork
Vince's avatar
Vince Q Community Member

"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

 

Hi, I need help with this notification. I changed my bank account to my company's account however the beneficiary name on the account is different than my name.

Jude Saddeus's avatar
Jude Saddeus G Community Member

You have to add beneficiary name as same as Upwork account information.