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Sandra Angela's avatar
Sandra Angela M Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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3,078 REPLIES 3,078
Marin's avatar
Marin B Community Member

I have the same "The beneficiary name is mismatched" problem, but my Upwork account name is the same as the card holder name so I am not sure what is the reason for the mismatch.

Regards,

Marin

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Marin,

 

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

~ Luiggi
Fulya's avatar
Fulya O Community Member

Hello everyone,

Once I tried to add my payment method, I have received this warning:

 

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.
 
My names are same in both banking system and in upwork system. I really do not understand what is wrong. The FAQ page is not telling something helpful, too..
Thank you for your feedbacks.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Fulya,

 

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

~ Luiggi
Michal's avatar
Michal B Community Member

it show that my name is not match with the name from bank. But its not true- my name is the same. But after all I cant get paid from upwork. And i cant contack anybody from upwork... the customer service is not working? Your live bot is not solving my problem.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Michal,

 

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

~ Luiggi
Michal's avatar
Michal B Community Member

Hi! I still have the same problem.. i didnt revied any message from the team

Pradeep's avatar
Pradeep H Retired Team Member

Hi Michal,

 

Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active within 3 days.

 

Thank you

Pradeep

Michal's avatar
Michal B Community Member

Thank you for your help!

Jorge's avatar
Jorge R Community Member

I can´t withdraw my funds form my Upwork to may bank account because there is a message:  "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

 

That´s is not true because the two names match.

 

I have withdrawn 3 months ago, but now I can´t withdraw.

 

I have added paypal account but the message is the same.

 

Please, I need help form Upwork support

Nikola's avatar
Nikola S Retiring Moderator

Hi Jorge,

 

Thank you for reaching out to us. I shared your report with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

 

~ Nikola
Jorge's avatar
Jorge R Community Member

I have checked it and that message has been disappeared.

 

Thanks Nikola

Jorge's avatar
Jorge R Community Member

I have the same issue than the Freelancer above. I have the not "The beneficiary name is mismatched" but my Upwork account, and my paypal / or bank account are strictly the same name. And I have withdrawn founds form my account 3 months ago, but now I can´t do it.Could you please check my case ?

Raul's avatar
Raul C Community Member

Hello!

I've recently noticed that I cannot get paid due to the beneficiary name in my bank account being different from what I've put in Upwork.

The FAQ in the help section isn't very helpful in this case, as I cannot see what's exactly wrong.

I was looking for a way to open a ticket to get direct help but cannot find a way to do so. How could I reach out to support in order to sort this out?

Nikola's avatar
Nikola S Retiring Moderator

Hi Raul,

 

I would be happy to help. I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need any further assistance. 

 

~ Nikola
Shahzaib's avatar
Shahzaib A Community Member

Hi everyone,I have one issue regarding withdraw of my upwork earnings.i have attached my bank account but I shows beneficiary name mismatched I have looked again and again to my bank account and upwork account name both are same but still this"beneficiary name mismatched"problem is not solved please guide me what to do.i will be obliged

Nikola's avatar
Nikola S Retiring Moderator

Hi Shahzaib,

 

I shared your report with the team handling your case and your name mismatch is now approved.

 

Let us know if you need further assistance.

~ Nikola
Anna's avatar
Anna K Community Member

I have error "The beneficiary name is mismatched" with PayPal. My name in PP on russian, in upwork on english. I need manual review name. In the support chat, only automatic messages from the bot are received.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Anna,

 

Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active within 3 days

 

Thank you

Pradeep

Savindu's avatar
Savindu P Community Member

Error : 

 

Your Direct to Local Bank has been updated Name on COMMERCIAL BANK OF CEYLON PLC account ending in 6982 (LKR) does not match your name. Learn more about our identity policy.

Goran's avatar
Goran V Retired Team Member

Hi Savindu,

 

Your payment method is now updated and you can use it, thank you.

~ Goran
Upwork
Savindu's avatar
Savindu P Community Member

Hi Goran,

 

ooh my god. Thank you so much mr.Gorvan. I appriciate you . Now I can  give my service to my clients correctly.😍

 

Good Luck and Take care.

 

 

Best Regards,

Savindu Pasintha

Samer's avatar
Samer A Community Member

Hi, I'm getting error that my name in my UpWork account is not the same with my bank account name, I check several times and it is identical How can I solve this issue?

Goran's avatar
Goran V Retired Team Member

Hi Samer,

 

Our team will update your payment method shortly and you will be able to use it, thank you.

~ Goran
Upwork
Amr's avatar
Amr O Community Member

 

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.