Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 5, 2022 06:53:54 AM by Andrea G
Hi Muneeba,
Please allow 48 hours for the team to review the name mismatch on your account.
Jan 5, 2022 01:50:33 PM by Sırrı Gençay S
Hello, I have the same problem. My name has a special character which Upwork does not allow to set as "Account Holder Name". How can I solve this issue?
Jan 10, 2022 10:12:48 AM by Ly N
Hello! I am new to upwork and having issues with setting up my ACH direct. For over 15 years, I've had my bank accounts set up as Ly Nguyen or Ly T. Nguyen since this is the name I go by. I use this name on my profiles for everything since it's easier to pronounce etc. My driver's license has my complete birth name listed a Ly Huong Thi Nguyen - this is not the name I use on a regular basis. Can I provide additional documentation that it's me, so I don't have the mismatched name issue. Thanks! -Ly
Jan 10, 2022 12:03:25 PM by Bojan S
Hi Ly,
I have followed up with our team and your beneficiary name has been approved.
Thank you!
Jan 14, 2022 07:30:44 AM by Deema H
Hello,
I have the same issue regarding the name mismatch, even though my name is the same on both platforms and I'm using the same email for both
Jan 14, 2022 08:44:17 AM by Andrea G
Hi Deema,
I checked and it doesn't look like there is a name mismatch on your PayPal! For your security, please allow 3 days for this withdrawal method to become active.
Jan 17, 2022 04:45:35 PM by Phan Nha T
Hi,
I have the same problem that the system show The beneficiary name is mismatched.Please help me out. Thanks
Jan 17, 2022 04:54:43 PM by Phan Nha T
Hi, My name is Phan Nha Tinh. I set up my profile by my real name and it is also the name in my local bank accound. But for some reason it couldnot match. Please help me out. Thanks
Jan 17, 2022 06:20:30 PM by Avery O
Hi Phan Nha,
The name mismatch on your account has already been cleared.
Jan 17, 2022 09:08:54 PM by Ulrike K
Hi, I am facing a similar problem. I also get the message of the name mismatch. My name on the bank account includes my PhD title, while in Upwork I don't have it. Can you please check this?
Thanks in advance,
Ulrike
Jan 17, 2022 10:44:06 PM by Avery O
Hi Ulrike,
The name mismatch on your account has already been cleared.
Jan 18, 2022 07:30:43 PM by George J
Hi there! I have been with upwork for around a year now and have used the same payment method since the start. I am currently active on a project and tried to "Get Paid" the other day and suddenly it says my name on my payment method does not match the name on the upwork account. The only difference between the 2 are one has my middle initial and suffix (I am the third - III). I tried deleting and re adding it as well as my bank account the other day (Jan. 14-15th). I still cannot get paid for the work that I have completed. Please advise what I can do as it has been 3 or more days at this point.
Thank you,
George J.
Jan 18, 2022 09:52:56 PM by Joanne P
Hi George,
This should now be fixed. You may log in to check.
Jan 19, 2022 12:09:33 AM by Goran V
Hi Ripon,
Your payment method is now updated, thank you.
Jan 19, 2022 06:44:32 AM by Eliezer M
Hi Gora! I have a problem, I hope you can help me. I added a new payment method but I have a problem, "The beneficiary name is mismatched". this is because in my account my I have my full name, but in Upwork just have my first and last name. what can I do to solve this?
Jan 19, 2022 07:47:41 AM by Andrea G
Hi Eliezer,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 19, 2022 11:18:21 AM by Ly N
Hi Goran,
My issue with my name seem to have been resolved but I went in today and I may done something where the system thought I was adding my bank acount again. I didn't change my bank account but now it says mismatched name again. Apologies! Can my account be verified again. My legal name is Ly Huong Thi Nguyen but it's not my professional name I go and all my accounts are as Ly Nguyen. My original name is too hard for anyone to pronounce. Hope the team can make the update again and verify my bank account. Screen Shot here. Thanks!
Jan 19, 2022 02:11:04 PM by Bojan S
Hi Ly,
Your beneficiary name has been approved.
Thank you!
Jan 19, 2022 04:26:35 PM by Candyse D
Hi Sandee,
I am currently having the same issue with my name being missmatched. I didn't have this issue previously.
I have tried to set up my bank account and paypal and both say my name doesn't match. This could be an issue with the dash in the middle of my last name but it has since been fixed on my profile.
Let me know if this can be fixed.
Thank you
Candyse Della-Ricca
Jan 19, 2022 06:05:33 PM by Avery O
Hi Candyse,
It's always best to post your concern in the Upwork Community so that the available moderators at the time of your posting can assist you promptly.
I checked your account, and I can confirm that this is working by design. Please allow the team 48-hours to review the name mismatch. If there's an issue, they will reach out to you through a ticket with more information.
Jan 23, 2022 05:24:15 AM by Jack S
Hi Goran,
I'm having the same problem. I was emailed by Upwork customer support 6 days ago saying that my name was under review, and that I would need to wait up to 3 days for the result. Obviously those 3 days have long passed, but I haven't heard anything. Are you able to help me?
Thanks,
Jack
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