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Sandra Angela's avatar
Sandra Angela M Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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3,078 REPLIES 3,078
Andrea's avatar
Andrea G Community Manager

Hi Muneeba,

 

Please allow 48 hours for the team to review the name mismatch on your account.

 

~Andrea
Sırrı Gençay's avatar
Sırrı Gençay S Community Member

Hello, I have the same problem. My name has a special character which Upwork does not allow to set as "Account Holder Name". How can I solve this issue?

Joanne's avatar
Joanne P Moderator

Hi Sırrı Gençay,

 

This has been fixed. Thank you!

~ Joanne
Upwork
Ly's avatar
Ly N Community Member

Hello!  I am new to upwork and having issues with setting up my ACH direct.  For over 15 years, I've had my bank accounts set up as Ly Nguyen or Ly T. Nguyen since this is the name I go by.  I use this name on my profiles for everything since it's easier to pronounce etc. My driver's license has my complete birth name listed a Ly Huong Thi Nguyen - this is not the name I use on a regular basis. Can I provide additional documentation that it's me, so I don't have the mismatched name issue. Thanks! -Ly

Bojan's avatar
Bojan S Community Manager

Hi Ly,

 

I have followed up with our team and your beneficiary name has been approved.

 

Thank you! 

~ Bojan
Upwork
Deema's avatar
Deema H Community Member

Hello, 

I have the same issue regarding the  name mismatch, even though my name is the same on both platforms and I'm using the same email for both

Andrea's avatar
Andrea G Community Manager

Hi Deema,

 

I checked and it doesn't look like there is a name mismatch on your PayPal! For your security, please allow 3 days for this withdrawal method to become active.

 

~Andrea
Phan Nha's avatar
Phan Nha T Community Member

Hi,

I have the same problem that the system show The beneficiary name is mismatched.Please help me out. Thanks

Phan Nha's avatar
Phan Nha T Community Member

Hi, My name is Phan Nha Tinh. I set up my profile by my real name and it is also the name in my local bank accound. But for some reason it couldnot match. Please help me out. Thanks

Avery's avatar
Avery O Community Manager

Hi Phan Nha, 

The name mismatch on your account has already been cleared. 


~ Avery
Ulrike's avatar
Ulrike K Community Member

Hi, I am facing a similar problem. I also get the message of the name mismatch. My name on the bank account includes my PhD title, while in Upwork I don't have it. Can you please check this?

Thanks in advance,

Ulrike

Avery's avatar
Avery O Community Manager

Hi Ulrike, 

The name mismatch on your account has already been cleared. 


~ Avery
George's avatar
George J Community Member

Hi there! I have been with upwork for around a year now and have used the same payment method since the start. I am currently active on a project and tried to "Get Paid" the other day and suddenly it says my name on my payment method does not match the name on the upwork account. The only difference between the 2 are one has my middle initial and suffix (I am the third - III). I tried deleting and re adding it as well as my bank account the other day (Jan. 14-15th). I still cannot get paid for the work that I have completed. Please advise what I can do as it has been 3 or more days at this point.

Thank you,
George J.

Joanne's avatar
Joanne P Moderator

Hi George,

 

This should now be fixed. You may log in to check. 

~ Joanne
Upwork
George's avatar
George J Community Member

Thank you so much! It is fixed!

Ripon Deb's avatar
Ripon Deb N Community Member

nathripon_deb_0-1642576716738.png

I am getting this error, please help me ASAP.

Goran's avatar
Goran V Retired Team Member

Hi Ripon,

 

Your payment method is now updated, thank you.

~ Goran
Upwork
Eliezer's avatar
Eliezer M Community Member

Hi Gora! I have a problem, I hope you can help me. I added a new payment method but I have a problem, "The beneficiary name is mismatched". this is because in my account my I have my full name, but in Upwork just have my first and last name.  what can I do to solve this? 

Andrea's avatar
Andrea G Community Manager

Hi Eliezer,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Ly's avatar
Ly N Community Member

Hi Goran,

My issue with my name seem to have been resolved but I went in today and I may done something where the system thought I was adding my bank acount again. I didn't change my bank account but now it says mismatched name again. Apologies!  Can my account be verified again.  My legal name is Ly Huong Thi Nguyen but it's not my professional name I go and all my accounts are as Ly Nguyen. My original name is too hard for anyone to pronounce. Hope the team can make the update again and verify my bank account. Screen Shot here.  Thanks!  

Bojan's avatar
Bojan S Community Manager

Hi Ly,

 

Your beneficiary name has been approved.

 

Thank you! 

~ Bojan
Upwork
Candyse's avatar
Candyse D Community Member

Hi Sandee,

 

I am currently having the same issue with my name being missmatched. I didn't have this issue previously.

I have tried to set up my bank account and paypal and both say my name doesn't match. This could be an issue with the dash in the middle of my last name but it has since been fixed on my profile.

 

Let me know if this can be fixed.

 

Thank you

Candyse Della-Ricca

Candyse's avatar
Candyse D Community Member

Sorry, I meant to Direct this message to Goran V.

Avery's avatar
Avery O Community Manager

Hi Candyse, 


It's always best to post your concern in the Upwork Community so that the available moderators at the time of your posting can assist you promptly. 

I checked your account, and I can confirm that this is working by design. Please allow the team 48-hours to review the name mismatch. If there's an issue, they will reach out to you through a ticket with more information. 


~ Avery
Jack's avatar
Jack S Community Member

Hi Goran,

 

I'm having the same problem. I was emailed by Upwork customer support 6 days ago saying that my name was under review, and that I would need to wait up to 3 days for the result. Obviously those 3 days have long passed, but I haven't heard anything. Are you able to help me?

 

Thanks,

Jack

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