Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[9a536e2f]

I have the same "The beneficiary name is mismatched" problem, but my Upwork account name is the same as the card holder name so I am not sure what is the reason for the mismatch.

Regards,

Marin

[LuiggiR]

Hi Marin,

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[b1641e3a]

Hello everyone,

Once I tried to add my payment method, I have received this warning:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information.

My names are same in both banking system and in upwork system. I really do not understand what is wrong. The FAQ page is not telling something helpful, too..

Thank you for your feedbacks.

[LuiggiR]

Hi Fulya,

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[michub]

it show that my name is not match with the name from bank. But its not true- my name is the same. But after all I cant get paid from upwork. And i cant contack anybody from upwork... the customer service is not working? Your live bot is not solving my problem.

[LuiggiR]

Hi Michal,

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[michub]

Hi! I still have the same problem.. i didnt revied any message from the team

[PradeepH]

Hi Michal,

Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active within 3 days.

Thank you

Pradeep

[michub]

Thank you for your help!

[jroble84]

I can´t withdraw my funds form my Upwork to may bank account because there is a message:  "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

That´s is not true because the two names match.

I have withdrawn 3 months ago, but now I can´t withdraw.

I have added paypal account but the message is the same.

Please, I need help form Upwork support

[NikolaS]

Hi Jorge,

Thank you for reaching out to us. I shared your report with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[jroble84]

I have checked it and that message has been disappeared.

Thanks Nikola

[jroble84]

I have the same issue than the Freelancer above. I have the not "The beneficiary name is mismatched" but my Upwork account, and my paypal / or bank account are strictly the same name. And I have withdrawn founds form my account 3 months ago, but now I can´t do it.Could you please check my case ?

[ankyatne]

Hello!

I've recently noticed that I cannot get paid due to the beneficiary name in my bank account being different from what I've put in Upwork.

The FAQ in the help section isn't very helpful in this case, as I cannot see what's exactly wrong.

I was looking for a way to open a ticket to get direct help but cannot find a way to do so. How could I reach out to support in order to sort this out?

[NikolaS]

Hi Raul,

I would be happy to help. I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need any further assistance. 

[55bebb39]

Hi everyone,I have one issue regarding withdraw of my upwork earnings.i have attached my bank account but I shows beneficiary name mismatched I have looked again and again to my bank account and upwork account name both are same but still this"beneficiary name mismatched"problem is not solved please guide me what to do.i will be obliged

[NikolaS]

Hi Shahzaib,

I shared your report with the team handling your case and your name mismatch is now approved.

Let us know if you need further assistance.

[avialainer]

I have error "The beneficiary name is mismatched" with PayPal. My name in PP on russian, in upwork on english. I need manual review name. In the support chat, only automatic messages from the bot are received.

[PradeepH]

Hi Anna,

Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active within 3 days

Thank you

Pradeep

[b026ac1f]

Error : 

Your Direct to Local Bank has been updated Name on COMMERCIAL BANK OF CEYLON PLC account ending in 6982 (LKR) does not match your name. Learn more about our identity policy.

[g_vasilevski]

Hi Savindu,

Your payment method is now updated and you can use it, thank you.

[b026ac1f]

Hi Goran,

ooh my god. Thank you so much mr.Gorvan. I appriciate you . Now I can  give my service to my clients correctly.😍

Good Luck and Take care.

Best Regards,

Savindu Pasintha

[8a064d24]

Hi, I'm getting error that my name in my UpWork account is not the same with my bank account name, I check several times and it is identical How can I solve this issue?

[g_vasilevski]

Hi Samer,

Our team will update your payment method shortly and you will be able to use it, thank you.

[amrosama20]

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.