Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hello, thanks for the answer.

I already has payment method with the same name ("IP Shishkin Dmitriy Ivanovich").
My name is: "Dmitriy Shishkin"
But bank accounts requring: "IP Shishkin Dmitriy Ivanovich"

Shishkin - surname
Dmitriy - name
Ivanovich - patronymic
IP - “company prefix” in the Russia like LTD

Upwork requested the account verification with statement from the bank. Instead of to verify peyment method. Why if I already verified by the video. Feels very unfrendly. I need to verify payment method asap because now is end of month and bank has monthy limits.

I submitted ID photo and some statement from the bank.

[#3]

Hi Dmitriy,

Thank you for your message. I am pleased to inform you that your payment methods are accepted and will be active in 3 days.

Thank you

Pradeep

[#4]

Thanks

[#5]

Hi,

My payment method has been deactivated due to some name mismatch. However, I do not find any name mismatch.

Please help me.

[#6]

Hi Rahul,

This is now fixed. 

[#7]

Thank you so much.

[#8]

Hello Upwork Team.
I need to link my company bank account to my Upwork profile. I have done so, however it was refused due to a name mismatch.
So I went to help doc and discovered that I could provide additional information about this company's bank account in order for it to be approved.
Please help me with that, as I'm the owner of the mentioned company and can provide all the supporting documents.
I have attempted chat support, but it is full of auto-responses with no further request escalation to an agent.

[#9]

Hi Gaurav,

I can see that you already have an open ticket regarding this issue. I have followed up with the team, and one of our agents will update your ticket and assist you further. 

[#10]

Hello,

I'm having a problem with payment. I have a beneficiary name mismatched warning in my profile for 4 months at least. It says that they will review in 3 days but nothing is happening. Also, I have had withdrawal before and there was no problem that time.

The main problem is with the Upwork my name is FirstName-Surname but on my bank account Surname-FirstName. Can someone please help me?

Thanks!

[#11]

Hi Serhan,

Our team will update your payment method shortly and you will be able to use your payment method. Thank you.

[#12]

My name on Upwork: Ahmed Hossam

My name on PayPal: Ahmed Hossam

but when I try to connect Upwork with PayPal, Upwork tells me there's a name mismatch!

[#13]

Hi Ahmed,

Your payment method is now updated, thank you.

[#14]

Hello, my Upwork name and bank account name is same. But still I am getting 'name mismatch' error and I could't get my payment. I think there is a mistake. Can you activate my payment method?

[#15]

Hi Hilal, 

Our team will update your payment method as soon as possible and you will be able to withdraw your funds. Thank you.

[#16]

Thank you, have a good day!

[#17]

I'm glad the name mismatch is fixed. I have had my Paypal attached here for years. I wait the 5 days, now another 3 (no fault of mine), and my electric will be shut off on the 27th, and they release on the 28th. What to do now ?

[#18]

Hi, 

My full name is Hilal Genç. It includes a Turkish character "ç". I cannot enter my full name into the "Account Holder Bank Information" section because Turkish characters are not allowed. So I get this notification: "Payment method verification in progress. Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." 

[#19]

Hi Hilal,

Our team will update your payment method shortly and you will be able to withdraw your funds. Thank you.

[#20]

Hi, I have a very specific issue. Upwork says the beneficiary of my bank account doesn't match my name on Upwork, but it does and it always has. I've been using this bank account with Upwork for quite a while, so I'm not sure why they disabled it. The FAQ isn't helpful in my case and neither is the bot, and I really need to get my money out of Upwork because this is my only source of income. I can't find any other way to contact Upwork so I'm trying my luck here. Please help!

[#21]

Hi Maria,

Your payment method is now updated and you can withdraw your funds. Thank you.

[#22]

Thank you very much!

[#23]

Hello,

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account but i always use my real name. I think there is a problem about my surname because it contains "ş" but you do not allow me to enter "ş"

[#24]

Hi Utku,

Please allow 48 hours for this to be reviewed.

[#25]

I tried to get paid but it said that the name on my account and the one on my bank account are not the same but it's not true because I've been paid before and I've never had this problem and the names match. I need help!

[#26]

Hi Luigia,

It looks like the team was able to address this for you! If you need any further assistance please let us know.