Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[amrosama20]

i would like to know what steps do i need and want to know how to it will be resolved as the both name is identical 

[AndreaG]

Hi Amr,

Please allow 48 hours for the name mismatch to be reviewed.

[728cd386]

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. This is what it has been showing do I also have to wait for 3 days

[AndreaG]

Hi Tanish,

Yes, please allow 48 hours for the name mismatch on your account to be reviewed.

[sedaanil]

I receive this message on my payments page: Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But it's not true, both these names are the same. The only thing I can think of is the mandatory use of the Latin letter i in the Upwork name (Anil of Seda Anil Ertekin), whereas my name in my payment method has to be without the Latin letter conversion (you'll probably not be able to see it properly here): Anıl of Seda Anıl Ertekin. 

Can anyone pls help with this?

Thank you

[AndreaG]

Hi Seda,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[sedaanil]

Hi Andrea, 

No, I haven't submitted a support ticket about this. The only valid support ticket in the link you provided is the message informing me that my ID could not be verified (and obviously I haven't submitted this ticket, it's just a message from you), and that I should send a colored ID, which I did. And when I checked the website again later on my ID appeared to be verified. But this was a completely different problem.

My "beneficiary name not matching the Upwork name" issue still hasn't been resolved, and on top of that all of my available Connects seem erased at the moment, and my Saved Job search is not available. It looks as if my Account is somewhat disabled.

This is really confusing. If I can receive some help that would be great.

[AndreaG]

Seda, apologies for the confusion. I can confirm the team has received the ticket you've submitted, it will show on this page once they reply. Regarding the rest of the issues you're experiencing, please refer to this thread.

[katlogan523]

I have been on Upwork for years and always used the same Paypal account. My name has not changed. My bank account is also thru Paypal. I have no physical bank, so instant pay won't accept my debit card. I needed that money on the 27th for an electric bill shutoff notice.

I go to withdraw after waiting 5 days, the I see my Paypal is deactivated , I try to reactive and sadly have to wait another 3 days, and it comes back a mismatch. How will I ever get paid ?

[BojanS]

Hi Kathleen,

I've followed up with our team and your beneficiary name has been approved.

Thank you! 

[9a536e2f]

Hi,

I get the "The beneficiary name is mismatched" and the payment method is deactivated, but my name on the bank account is the same as on Upwork - Marin Bencic. My ID name is Marin Benčić but Upwork does not support the format č and ć, so I wrote c , I dont know if thats the problem, but how should I write those letters if they are not suported if thats the problem?

Regards,

Marin

[BojanS]

Hi Marin,

Your beneficiary name has been approved.

Thank you! 

[may_wu301]

I have a similar problem, can someone help? Thanks

[BojanS]

Hi Yunjie,

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

Thank you! 

[9a536e2f]

Hi,

I get the " The beneficiary name is mismatched", but it is not, on my bank account I have the same name as on my Upwork account and I am not sure what seems to be the problem?

Regards! Marin

[katlogan523]

Same problem here, but nothing has changed in 7 years. My electric will be shut off on the 27th, because of money stuck in my account. I already waited 5 days, now this. I put in a ticket, but I don't see it.

[ad601952]

The beneficiary name is mismatched

I use my english name . but in my bank I use my chinese name.I have change my name into my chinese name , will this solve my problem?

[PradeepH]

Hi Alice,

Thank you for your message. I checked with the relevant team and they are unable to accept your payment method as your name on the payment method does not match with the verified name. Could you please try adding your payment method with the verified name?

Thank you

Pradeep

[ad601952]

I have change my name into my Chinese name.but i can't adding new payment method，what can I do？

[BojanS]

Hi Dan,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you! 

[ad601952]

I replied to your emails, but no one contacted me. This problem is still not resolved.

[NikolaS]

Hi Dan,

Thank you for following up. I checked and it looks like one of our agents already reached out to you via a support ticket and shared additional information. You can access your ticket on this page.

If you have further questions or if you need further assistance please consider following up on the ticket so that our team can assist you directly.

[bardiamist]

Hello, please activate my new payment method Wire Transfer (USD) - Account ending in 4508. I entered right name for Russia, you can check against my previous payment method.

P.S.: Support chat absolutelly unfrendly. I can't found how to create new support request along time so created it here.

[bardiamist]

Or how to create a new support request for this?

[AveryO]

Hi Dmitriy, 

It looks like you just added the payment method today. Please allow the team 48-hours to review the name mismatch on your account. The team will reach out to you if they need more information from you.