One of the members from the Upwork support team told me it would work if I change my Upwork profile name to the one in the bank account. It hasn't worked at all. I know it's the punctuation problem in my name- "Sudip K.C." But I am unable to get help from neither the bank nor the Upwork team. I have tried to transfer funds three times but it has failed all the time. Can anyone from the support team help me personally and point out where the problem is? Thanks.
P.S. I have just contacted my bank and they said they can't put the name with punctuation. So the name on my bank is "Sudip KC" On the other hand the name on my government ID is "Sudip K.C. " I have just read that the Upwork support team can solve this problem manually. Can you please help me with this?
I checked and it looks like you already created a support ticket. Please allow a bit more time for the team to review your account and follow up with you accordingly. You'll be notified of their response.
My paypal payment method has been deactivated since my upwork account name does not match the name in my paypal account--- actually i don't have my surname in my all goverment issued ID that's why i have used only my name without surname please help
**Edited for community guidelines**
Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Hi there,I just filled my wire transfer information and there is a mismatch in names.For upwork profile I used "Matt" as my first name because it's recognized name variation of "Matevos".I read a post which states you can manually approve my payment profile if I used a recognized name variation.Thank you.
My name is Abdel Halim **Edited for Community Guidelines**
But I write it in two ways
Abdelhalim **Edited for Community Guidelines**
And the second
Abdel Halim **Edited for Community Guidelines**
one with space and one with out space
so when i attach paypal to upwork
the name dosn't match
**Edited for Community Guidelines**
To set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. The listed name on the account must match your verified name on Upwork.
I suggest that you allow up to 24 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.