My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Solved! Go to Solution.
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hello, I'm a transgender individual and I set up my account with the name I currently use. Unfortunately, I haven't been able to get my legal name changed, so the name on my profile doesn't match the name on my bank account. Is there any way I can make this work?
Welcome, Marnie. As stated on the Upwork "bank name is different" page in the help guides:
"Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required."
Raise a request for a manual name review with Upwork. I'm sure a moderator will be along shortly to also help you.
In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Thanks in advance,
I checked with the team and I can see they're already aware of your case and it's under review. Please allow 24-48 hours for them to get back to you regarding this.
It has been over a week now and nobody has contacted me about the issue. The "The beneficiary name is mismatched" message is still showing in my profile. I would love if you could help me sort this out.
Hi, I came to notice that the profile name on my account and bank account should be the same. Unfortunately, while creating my account I didn't realize this and created the account with google account credentials. So, the name was mismatching now. I want to modify it as per the name on the bank, please help me.
I checked and it seems that your name change was already approved yesterday. Everything should be okay with your withdrawal method. However, in order to make your withdrawal method active and access your earnings, you need to fill out the W-8BEN form to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do that on the Settings > Tax Information page.
Are you referring to another account? If so, could you please send me a private message with your Upwork username or registered email address of the account in questions so that I can check and assist you further?
I have same issue, My upwork account account is not accepting my name when i am entering my payment detail, upwork is desplaying a message that your benficiary name is not matched with your Bank account name, so please help me to solve this issue so i am get paid. Thank you
In cases like this, please allow up to 48 hours for the team to review your account for name mismatch. They'll reach out and let you know if any further steps are needed from your end.
I have similar problem. But My contract is under an agency that we both created with my husband. We are both full admins in the agency and I am trying to add my personal bank account as a payment method to the agency and it says it doesn't match the name. Can I change the name of the agency to match mine? Or you can accept my personal bank account. Thank you
Since your husband is the owner of the Agency, they can connect a bank account to the Agency account that’s in the owner’s name or is a joint account that has the owner’s name on it.
If there is any mismatch between the bank account name and Agency account name, the Agency owner may be asked to clear the mismatch.
Thank you for your reply, Bojan.
I'm Bilyana's husband and if that is the situation I would like to transfer the ownership of this agency to her and also authorize her personal bank account (under her name) to be added to the agency. It has been years since I've worked through Upwork (it was Odesk back then) and I have nothing to do with her contract or her bank account at all. Please let me know what is the procedure and what is required from me. It looks to me that so many things have changed around here lately. Is there any other support?
Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Please let us know if you need any further assistance.
I've shared your concern with the team and you should no longer see this error on your end. Don't hesitate to let us know if you need additional help.
Hi, I have the same issue.
The beneficiary name is mismatched, despite I'm using same email for Upwork and PayPal and tried to change my name on Upwork to match.
I'm not able to figure out how to contact customer support!
Could you please help?
Please allow up to 72 hours for the review on your new method to be completed. If you're still experiencing any problems after this, feel free to follow up here. Thank you.
I have the same issue here that my paypal mismatch with my Upwork name. Could you please help review it to me? And I also have changed my Upwork name as well and my full name supposed to be Chaneliza **Edited for Community Guidelines**.
I checked with the team and you should be all set now. Please note that in order to activate your payment method and access your earnings, you need to complete the W-8BEN form, which purpose is to confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. Also remember that for your security, you need to allow 3 days for the withdrawal method to become active.