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Sandra Angela's avatar
Sandra Angela M Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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3,078 REPLIES 3,078
Nikola's avatar
Nikola S Retiring Moderator

Hi Jack,

 

Thank you for reaching out to us. I shared your concern with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

 

~ Nikola
Maria Diorella's avatar
Maria Diorella M Community Member

I am having a similar issue and have posted about this. The name on my government issued ID does not match the account name because on the government issued ID, my legal name was abbreviated since it was too long to fit. Can someone help me with this please?

Maria Diorella's avatar
Maria Diorella M Community Member

Hello,

 

I have a problem with the verified name Upwork has for me not matching the name on my payment account. This is an issue because on my driver's license, they could not fit my whole name and so abbreviated my name to "M" since my full first name is "Maria Diorella" with middle initial "V" and I normally go by "Diorella". Can someone please help me with this, preferably someone from Upwork customer service? It is extremely frustrating that they don't have a number I can call to directly resolve this.

Valeria's avatar
Valeria K Community Member

Hi Diorella,

 

In general, the name on the payment method needs to match the verified name on file. I see you have reached out to our support team for assistance with that and they will update you as soon as possible.

Thank you!

~ Valeria
Upwork
Arthur's avatar
Arthur M Community Member

Hello! I wanted to add a payment method. However, my Paypal account name is written in Cyrillic and approved by Paypal, so I cannot use latin names. On the other hand, Upwork does not recognize Cyrillic names, so I simply cannot make the account name in Paypal and Upwork the same. What should I do to solve this problem? Please help!

Goran's avatar
Goran V Retired Team Member

Hi Artur,

 

Please allow up to 72 hours for the review on your new payment method to be completed. Thank you.

~ Goran
Upwork
Krizza Mae's avatar
Krizza Mae B Community Member

Hi! Can you help me? 

 

I set up for Direct Bank payment method but I cannot get my earnings. This is what appears.

 

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information
 
I visited the FAQ page and no solution was given. It only said someone will reach out but nobody did. My bank account name is the same as my name here on Upwork, yet it said it did not match. Why? 
Andrea's avatar
Andrea G Community Manager

Hi Krizza,

 

Please allow 48 hours for the name mismatch on your account to be reviewed.

 

~Andrea
Vaibhav hareshbhai's avatar
Vaibhav hareshbhai K Community Member

Hello Goran,


i have change my bank details and  it has been week but stll it show Payment method verification in progress. 

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Vaibhav,

 

Thank you for reaching out to us. I shared your concern with our team and your name mismatch is now approved. Let us know if you need further assistance. 

~ Nikola
tugce's avatar
tugce m Community Member

Hello.

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because my name is Tuğçe but there are no the letter ''ğ'' and ''ç'' in english. However my name in upwork account is Tugce Macit. How can i fix this?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Tuğçe,

 

Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

~ Luiggi
Broos's avatar
Broos B Community Member

Hi!

 

I've just accepted a freelance offer and created my profile. I've used my business bank account which results in a name mismatch for which I need to request a manual review. Could you please review my details? Please let me know if you need more information.

 

Also, the support pages do not link towards a form for this resulting in this public forum post. Would be benifical for all if you could request a manual review with a single button next to the warning and fill in the specific details needed for the review. Would be awesome for future Upworkers if you could change this.

 

Thanks!
Broos

Goran's avatar
Goran V Retired Team Member

Hi Broos,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
Aaron's avatar
Aaron H Community Member

I have a similar situation and need manual review. Thanks!
Joanne's avatar
Joanne P Retired Team Member

Hi Aaron,

 

One of our team members will reach out to you via ticket and assist you further with your name change request. Thank you.

~ Joanne
Upwork
Broos's avatar
Broos B Community Member

Mine is still not reviewed so I hope this can be done shortly....

 

If you could look into that, that would be appreciated...

Bojan's avatar
Bojan S Community Manager

Hi Broos,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
Timothy's avatar
Timothy S Community Member

I need a manual name review to use a business account. The link took me to Upwork community help. How can I initiate a manual name review?

Bojan's avatar
Bojan S Community Manager

Hi Timothy,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
MUDAGANDUR RAMACHA's avatar
MUDAGANDUR RAMACHA A Community Member

Please review my name mismatch issue between Bank account and upwork profile, and Approve. Please contact me for any questions. Regards Anantha

Goran's avatar
Goran V Retired Team Member

Hi Anantha,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork
MUDAGANDUR RAMACHA's avatar
MUDAGANDUR RAMACHA A Community Member

Thank you Goran.

Kauser's avatar
Kauser T Community Member

Hi. I'm new to Upwork. I recently added a payment method (direct to bank) and I received a message stating that the payment method has been deactivated and that a review is underway.

 

I'm confused. The thing is I my name is Kauser Fatima Taher, but on my bank account, it appears as Kauser Fatima.  Also, the account is jointly held but I am one of the beneficiaries. What do you suggest I do?

Goran's avatar
Goran V Retired Team Member

Hi Kauser,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork