Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi,

I filled the get paid information but I got message saying that one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name. My name in bank is Abhishek and there is field to fill the last name but my account name does not have my last name. Please help

[#3]

Hi Ankit,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[#4]

Hi Bojan,

I used my nick name in upwork profile. The name in my government ids is different. Will I be able to change my verified name?

[#5]

Hi Ankit,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about the mismatch on your documents. In the meantime, we would suggest editing your Upwork profile name to match your legal name.

Thank you.

[#6]

Hi UpWork Team

I have updated payment method to my company bank account

I have a Transferwise.com bank account

I have received the two upwork verification deposits

== Error Messages ==

I still have an error message about mismatched name

Bank verification in progress

Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name.

Please visit our FAQ page for additional information.

==

The beneficiary name is mismatched

== Error Messages ==

* Please can you kindly fix this asap .

Thank you & Kindest Regards

Marcus

[#7]

Hi Marcus, 

It looks like you just recently added your bank account. This will go through a manual review process within 24 to 48 hours. If you don't hear back then, please reach out to us here so that our team can assist you further.

[#8]

Honza = Jan (https://en.wikipedia.org/wiki/Honza)
Could someone please approve? Thank you.

[#9]

Hi Honza, 

I checked and can see that you recently added your bank account to your Upwork account. This will go through a manual review process within 24 to 48 hours. If you don't hear back soon, please reach out here so that we can assist you further.

[#10]

Hi,

Could somebody at Upwork help verify my account name please? I’ve been told that Upwork has done a manual check and the bank account name is not matching. It may be in a different order but the name is right. Please help!

Thanks!

[#11]

Hi Jasmine,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us. 

[#12]

Hello, I need for someone to verify that I am who I said I am so I can add my bank account info and withdraw my funds. My full legal name is Georgina Ericka **edited for Community Guidelines** but for business, I use my shortened name: Ericka **edited for Community Guidelines**. Bank requires me to use what's on my license which is Georgina ericka **edited for Community Guidelines**. Someone please offer guideance on how to resolve, please. Thanks. 

[#13]

Hi Ericka, 

I have shared your concern with the Customer Support Team will reach out to you to assist you further. 

[#14]

Hi, 

My verified name on upwork does not match with the account name even though I am the owner of the account. It won't approve my account for withdrawal. I need to request a manual review.

[#15]

Hi, 

My verified name on upwork does not match with the account name even though I am the owner of the account. It won't approve my account for withdrawal. I need to request a manual review.

[#16]

Hi Fatima,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us. 

[#17]

Hi there, I am not able to get support with adding my bank details as there is a name mismatch as I am using a company bank account, can anyone tell me how to get help with this? Finding the support option is so difficult, just going around in circles. 

[#18]

Hi Alyia,

Thanks for reaching out to us. Could you please let us know if you added the bank account already? If yes, and if you still see a mismatch, please know that it will be reviewed by our team within 48 hours. As you mentioned that it is under a company account, you may want to refer to this help article and check the needed document just in case our team asks you to send them.

Thank you.

[#19]

Hello,

I just received a notification that my payment method is deactivated due to name mismatch. My name is Tofig in English and Tofiq in Azerbaijani. On my bank account, it is written as Tofiq but my Upwork account is under Tofig.

I was wondering if you could help me in activating my payment method?

Kind regards,

Tofig Eynullayev

[#20]

Hi Tofig,

Thanks for reaching out to us. I checked your account and you should be all set now. For your security, please allow 3 days for your withdrawal method to become active.

Thank you.

[#21]

Thank you for your quick response!

Kind regards,
Tofig Eynullayev

[#22]

I am trying to add payment menthods. but it says beneficiary name mismatched

[#23]

Hi  V,

It looks like this was resolved and you were able to update your profile name to match your beneficiary name. Feel free to reach back to us if you need any further assistance.

Thank you!

[#24]

Hi,

I have two issues.

1) I need to change my name, there is a typo on my account 

2) I am updating my payment method, but the name on my account is not the same as my account name as I am using a company account. Can't reach support, hoping they contact me from this?

Thanks.

[#25]

Work with your bank. Add your correctly spelled legal name as an account holder on your bank account.

Then work with Upwork Customer Support to correct the spelling error in your Upwork account.

[#26]

Hi Jayrd,

You can update your name by going to Settings and using the edit button. 

We'll have one of our agents reach out to you via a support ticket to assist you with your name mismatch request.

Thank you for reaching out to us.