Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[AleksandarD]

Hi Raaid,

I checked with the team and you should be all set now. Your name change was approved and the name mismatch on your payment method resolved. You just need to allow 3 days for the withdrawal method to become active. Let us know if you need further help.

Thank you.

[dennell-blanco20]

Hi! I’m getting the same error. Please help.

[AveryO]

Hi Dennell, 

I checked your account, and it looks like you recently added a payment method to your account.  Please know that it takes about 48 hours for the team to review your account for the name mismatch. They’ll tell you if any further steps are required from you.

[dennell-blanco20]

May I know if my bank details are correct? Coz I’m not sure why it’s
showing as mismatched.

[AveryO]

I'm sorry, but I will not be able to confirm that information, Dennell, because this information is encrypted. 

Please know that this is a standard process and should be resolved after 48 hours. If there are issues, you will receive an email support ticket with more information. 

Hopefully, there will be no issues once the review is complete. 

[kalpesh05]

I am having similar problem , after I have setup payment method getting messages says " beneficiary name missmatch" please suggest me what should I do next, should I wait for 3 days ?

[JoanneP]

Hi Kalpesh,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[amandaabrenilla]

I have the same issue please help

[AndreaG]

Hi Amanda,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[hassan-meadul]

I'm having same problem, do i have to wait for three days as well ??

[hassan-meadul]

My account name and Bank account is not the same, but the user is the same thats me,

"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

what i have to do now?

[kochubei_valeria]

Hi Meadul,

The team will assist you with the beneficiary name mismatch on your account shortly. I also see that you've submitted a support request about this. You'll also receive an update via the ticket.

Thanks!

[rajkumarsri]

I am facing same issue 'your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.'
Past few months i was able to transfer the found but now it suddenly got deactivated.

Kindly help me on with this issue

[g_vasilevski]

Hi Srisabari,

Our team will update your payment method as well and you will be able to use it shortly. Thank you.

[b919616a]

Hi, i have the same problem with verification. Can you help me please ? 

[2445178d]

I have got the same issue exist  The beneficiary name is mismatched I need guidance and help Thanks

[abdulrahmanmasri]

Hi Goran, I hope you're doing well

I have the same problem here, I hope if someone helps me to solve this issue.
Abdulrahman is my name here but ABDALRAHMAN is my bank account.
Thank you so much in advance.

[BojanS]

Hi  Abdulrahman,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[dela_cruzred]

Hi. I have the same problem. I need to do manual verification. 

[BojanS]

Hi Red,

You can only use any bank account that's in your name or is a joint account that has your name on it as a withdrawal method. As long as it matches the name on your profile (your name,) you should be okay.

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

Thank you.

[farya-a]

Hello! hope you are doing well. I am facing a similar problem. I chose my name as Farya A instead of Farya Amjad on upwork account. Can you please get my payment method verified? Thankyou

[g_vasilevski]

Hi Farya,

Our team will reach out to you via ticket as well and will assist you further with your payment method. Thank you.

[2445178d]

Please review my request as well I have the same  beneficiary name is mismatched issue that is why i cant add payment method please help guide

[AveryO]

Hi Bilal, 

Thanks for reaching out. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[3a535bbd]

I have the same issue. Please help me with the same.

I have Created upwork ID with the name of 'Tejash' Vadgama but as per my Goverment ID proofs, my name is 'Tejas' Vadgama without where (Tejas is without H).

Please help me solve this.