Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 25, 2021 02:45:26 PM by Luiggi R
Hi Omer,
I've shared your concern with the team and you should no longer see this error on your end. Don't hesitate to let us know if you need additional help.
Thank you,
Jan 5, 2022 08:49:35 AM by Dalia M
Hi, I have the same issue.
The beneficiary name is mismatched, despite I'm using same email for Upwork and PayPal and tried to change my name on Upwork to match.
I'm not able to figure out how to contact customer support!
Could you please help?
Jan 5, 2022 10:05:32 AM by Andrea G
Hi Dahlia,
Please allow 48 hours for the team to review your name mismatch.
Dec 23, 2020 01:34:52 PM by Victor Miguel P
Hello,
In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Dec 23, 2020 02:20:04 PM by Andrea G
Hi Victor Miguel,
Looks like your Paypal payment method was already reviewed and approved!
Please let us know if you need anything else.
Thanks!
Dec 23, 2020 10:01:22 PM by Nina B
I have the same issue, and names and emails on both accounts are absolutely identical. How long will it take to review?
Dec 23, 2020 11:15:20 PM by Joanne P
Hi Nina,
Please, allow up to 24 hours for our team to review. If they need more information from you, they will reach out to you directly.
Sep 13, 2021 05:59:39 AM Edited Sep 13, 2021 06:06:33 AM by Tarik D
Sep 13, 2021 06:07:15 AM by Aleksandar D
Hi Tarik,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 20, 2021 03:10:46 AM by Tarik D
Sep 20, 2021 03:14:36 AM by Goran V
Hi Tarik,
Please allow up to 72 hours for the review on your new method to be completed. If you're still experiencing any problems after this, feel free to follow up here. Thank you.
Mar 27, 2021 10:44:08 AM by Haris M
Hi ,
I have same problem with "The beneficiary name is mismatched" but both names , on Upwork profile and PayPal are same , can you please check it out ?
Mar 27, 2021 01:16:18 PM by NikolaS N
Hi Haris,
I checked and it looks like your beneficiary name mismatch is now resolved. Could you please confirm if you need further assistance?
Aug 19, 2021 12:05:33 AM Edited Aug 19, 2021 12:12:52 AM by Aleksandar D
Hi Haris,
I have the same issue here that my paypal mismatch with my Upwork name. Could you please help review it to me? And I also have changed my Upwork name as well and my full name supposed to be Chaneliza **Edited for Community Guidelines**.
Best regards,
Chaneliza
Aug 19, 2021 12:41:44 AM by Aleksandar D
Hi Chaneliza,
I checked with the team and you should be all set now. Please note that in order to activate your payment method and access your earnings, you need to complete the W-8BEN form, which purpose is to confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. Also remember that for your security, you need to allow 3 days for the withdrawal method to become active.
Thank you.
Aug 19, 2021 05:35:33 AM Edited Aug 19, 2021 05:42:27 AM by Huon C
Hi Aleksander,
Thank you for your reach to me here. I have done the W-8BEN part and now everything is all set for me. Thank you so much.
Best regards,
Chaneliza
Sep 8, 2021 05:06:57 PM by Heather Demi F
Hi, Vladimir.
I just added my local bank account as a payment method and I see a notification box saying the beneficiary name does not match.
I can confirm that the bank account is mine and has the same name as I have on Upwork.
Are there necessary steps I need to take to resolve this?
Thank you in advance.
Sep 8, 2021 07:33:53 PM by Joanne P
Hi Heather Demi,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 14, 2021 09:12:02 AM by Hojjat J
Hello, When I'm trying to add my PayPal it gives me this error :
Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.
Dec 8, 2021 06:56:26 AM by Amani B
Hello, In my case I was able to get paid via my local bank for almost a year without any problem, today I wanted to get paid from my upwork account but I got the "The beneficiary name is mismatched" message, but the email and name from both my bank account and upwork are the same. What do I do? Thanks in advance
Dec 8, 2021 08:07:53 AM by Andrea G
Hi Amani,
I checked with the team and they were able to clear the name mismatch on your account.
Oct 25, 2021 01:26:22 AM by Joseph D
Oct 25, 2021 02:06:24 AM by Avery O
Thanks for reaching out, Joseph.
Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Feb 1, 2021 04:40:12 AM by Karim S
Hello,
In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Thanks in advance