Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 28, 2020 06:58:38 PM by Joanne P
Hi Ahmed,
Our team will be reviewing this and will update you directly. Thank you for your patience.
Aug 1, 2020 06:26:20 AM by Ruben D
Hi, i have this same problem with mine aswell. I can't seem to link my paypal to my upwork account. I tried changing my upwork account name to match the name on my paypal but still doesnt seem to work. can anyone help me with this?
Aug 1, 2020 08:00:59 AM by Aleksandar D
Hi Ruben,
Please allow more time for our team to review the name mismatch and notify you of the outcome.
Thank you.
Sep 2, 2020 09:17:32 AM by Himel R
I have the same problem. Now, What can I Do? I already requested to change my profile name today.
Sep 2, 2020 09:44:23 AM by Bojan S
Hi Himel,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you or reaching out to us.
Oct 11, 2020 10:47:44 AM by Milena B
Hi I'm having the same problem. I don't have a bank account so my family provides the PayPal account for me to get paid. How can I solve this? I have a deadline a I dont know what to do.
Thanks in advance.
Oct 11, 2020 11:03:32 AM by Aleksandar D
Hi Milena,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 27, 2021 01:47:32 AM by Abdullah Al Mahmud N
Hello,
I'm having same problem. What should I do? Please help.
Jan 27, 2021 02:11:56 AM by Aleksandar D
Hi Abdullah,
In order to make your withdrawal method active and access your earnings, you need to complete the W-8BEN form. The form is used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do that by going to the Settings > Tax Information page.
Thank you.
Jan 27, 2021 05:47:31 AM Edited Jan 27, 2021 05:49:18 AM by Mohamed E
Hello!
My beneficiary name is mismatched, What can I do to fix this?
Jan 27, 2021 06:36:17 AM by Bojan S
Hi Mohamed,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Apr 1, 2021 02:09:17 PM by Leah S
I am receiving the same error and can't find a way to contact Upwork directly. I literally copied and pasted my account name into the payment name. Yet, still I am getting: Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Apr 1, 2021 02:57:41 PM by Andrea G
Hi Leah,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 30, 2021 05:42:35 AM by Tina l
Dear Goran
I am in the same difficulty and very unhappy. I am in the process of completing 2 contracts so what I need to know is how to edit my name details on my account please. I wish this had been explained when I signed up? My experience on Upwork has been fantastic so far and I really do not want to be annoyed because I just can't get paid, despite the amounts being shown in my account. Please help.
Thanks.
Tina
Apr 30, 2021 05:48:02 AM by Goran V
Hi Serpentina,
If you would like to update your profile name you will need to go to Settings > Contact Info and simply update your name.
One of our team members will also reach out to you via ticket and will assist you further with your payment method. Thank you.
May 2, 2021 09:56:42 AM by Reejhu M
May 14, 2021 01:36:13 AM by Goran V
Hi Parvesh,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
May 25, 2021 11:36:38 PM by Akshay L
I intially had my acocunt on my name.
Now I want the deposit to come in my business acount.
But when I add the bank details it says
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please guide what needs to be done.
May 26, 2021 12:06:43 AM by Aleksandar D
Hi Akshay,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 29, 2021 06:46:48 AM by Cristina B
I have the same problem; please let me know what I need to do to receive my money. I created 3 different Paypal accounts, and the name does not match; I do not know why.
May 29, 2021 08:38:33 AM by NikolaS N
Hi Cristina,
Thank you for reaching out to us. I shared your concern with the team handling your case and your name mismatch error should no be removed from your account. Let us know if you need further assistance.
May 31, 2021 10:57:35 PM by Pison Natasha F
Im having the same problem even though ive hcanged my upwork name with government identification and it still says mismatched can someone help me please?
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