Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 29, 2021 12:28:00 PM by Andrea G
Hi Suliman,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Sep 21, 2021 12:25:33 PM by Bojan S
Hi Naimat,
Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you!
Jun 18, 2021 01:26:31 PM Edited Jun 18, 2021 01:28:02 PM by Milos D
Jun 18, 2021 01:53:13 PM by Bojan S
Hi Milos,
It looks like you added your payment method just recently. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you!
Jun 18, 2021 01:59:29 PM by Milos D
Aug 12, 2021 09:21:28 AM Edited Aug 12, 2021 09:45:00 AM by Maria Isabel R
Hello Bojan, can you check my account too please? I've got the same message, but my bank account's name and the one from my Upwork's account are the same.
Regards
Aug 12, 2021 10:17:26 AM by Nikola S
Hi Maria,
Please allow up to 48 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.
Thank you for your patience,
Oct 19, 2021 02:50:15 PM by Halle M
I'm having the same issue... my name is exactly the same across everything but it's saying there's a mismatch. I can't afford to wait 3 days
Oct 19, 2021 05:11:30 PM by Avery O
Thank you for reaching out, Halle, and I apologize if this will inconvenience you. Please know that this is a standard process, and it will take about 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 17, 2021 02:45:15 AM by Aimee Clarise G
Nov 17, 2021 02:51:54 AM by Goran V
Hi Aimee,
I checked your account and I can confirm that your payment method is active and you can withdraw your funds at any time. Thank you.
Dec 1, 2021 09:39:51 AM by Antonio A
Hi, I have this same problem. however the names in account and bank are the same. I tried to reach upwork with this issue, in the support area, but the bot gives me a ticket number that when I search for it does not give any result (My Requests area).
Can someone please assist me with this issue?
Thank you!
Dec 1, 2021 10:44:58 AM by Bojan S
Hi Antonio,
Your beneficiary name has been approved. Feel free to reach back to us if you need any further assistance.
Thank you!
Jun 11, 2020 04:53:06 AM by Helena Elizabeth B
Hi,
I have the same problem where I've create my profile with my nick name and apon setting up my payment structure I recieved the message: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account". I've change my name immediately on Tuesday (9 June) but I see the error message still appears. Am I doing something wrong?
Your assistance will be creatly aprreciated
Jun 11, 2020 05:38:02 AM by Goran V
Hi Helena,
Your payment method is now approved, thank you.
Jun 12, 2020 04:26:49 AM by Leena T
Hello,
I have the same issue, Can you please check my issue as well
beneficiary name is mismatched on my account.
My bank account name is Leena Kamal Thakur
My Upwork Name is Leena Thakur Dudani
Because I recently got married, So I have added my new last name too 🙂
Kindly check.
Thanks
Thanks
Jun 12, 2020 06:16:48 AM by Goran V
Hi Leena,
Your payment method is now approved, thank you.
Jun 12, 2020 12:06:00 PM by Leena T
Jun 12, 2020 01:12:09 PM by Bojan S
Hi Leena,
For security reasons, your new payment method will become active in three calendar days. You can check this help article for more information.
Thank you!
Jun 25, 2020 02:51:46 PM by Diego A
Hi,
I deleted my paypal account by mistake, I tried to place the same account and the message came out: "The beneficiary name is mistmatched".
I wanted to delete the account because I have two paypal accounts.
Can I change the account to another with another email address?
For now I put the one that I have always used. How can the problem fixed?
Thanks.
Best regards.
Jun 25, 2020 03:21:44 PM by Bojan S
Hi Diego,
One of our team members will reach out to you directly via a support ticket to assist you with your concern.
Thank you.