Jan 9, 2020 07:09:27 AM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 09:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 5, 2021 10:29:54 AM by Aleksandar D
Hi Raaid,
I checked with the team and you should be all set now. Your name change was approved and the name mismatch on your payment method resolved. You just need to allow 3 days for the withdrawal method to become active. Let us know if you need further help.
Thank you.
Oct 20, 2021 01:55:18 AM by Avery O
Hi Dennell,
I checked your account, and it looks like you recently added a payment method to your account. Please know that it takes about 48 hours for the team to review your account for the name mismatch. They’ll tell you if any further steps are required from you.
Oct 20, 2021 04:20:42 AM by Dennell Grace P B
Oct 20, 2021 05:23:17 AM by Avery O
I'm sorry, but I will not be able to confirm that information, Dennell, because this information is encrypted.
Please know that this is a standard process and should be resolved after 48 hours. If there are issues, you will receive an email support ticket with more information.
Hopefully, there will be no issues once the review is complete.
Oct 26, 2021 03:54:32 AM by Kalpesh B
Oct 26, 2021 05:55:00 AM by Joanne P
Hi Kalpesh,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 26, 2021 09:08:16 PM by Andrea G
Hi Amanda,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Nov 15, 2021 03:07:20 PM by Meadul H
I'm having same problem, do i have to wait for three days as well ??
Nov 15, 2021 03:10:51 PM by Meadul H
My account name and Bank account is not the same, but the user is the same thats me,
"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
what i have to do now?
Nov 15, 2021 04:06:07 PM by Valeria K
Hi Meadul,
The team will assist you with the beneficiary name mismatch on your account shortly. I also see that you've submitted a support request about this. You'll also receive an update via the ticket.
Thanks!
Nov 18, 2021 09:27:18 AM by srisabari p
I am facing same issue 'your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.'
Past few months i was able to transfer the found but now it suddenly got deactivated.
Kindly help me on with this issue
Nov 18, 2021 09:36:55 AM by Goran V
Hi Srisabari,
Our team will update your payment method as well and you will be able to use it shortly. Thank you.
Nov 18, 2021 10:25:28 AM by Katerina H
Hi, i have the same problem with verification. Can you help me please ?
Dec 1, 2021 11:43:29 AM by Muhammad Bilal H
I have got the same issue exist The beneficiary name is mismatched I need guidance and help Thanks
May 1, 2020 06:32:37 PM by Abdalrahman A
Hi Goran, I hope you're doing well
I have the same problem here, I hope if someone helps me to solve this issue.
Abdulrahman is my name here but ABDALRAHMAN is my bank account.
Thank you so much in advance.
May 1, 2020 07:37:47 PM by Bojan S
Hi Abdulrahman,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
May 12, 2020 03:12:11 PM by Bojan S
Hi Red,
You can only use any bank account that's in your name or is a joint account that has your name on it as a withdrawal method. As long as it matches the name on your profile (your name,) you should be okay.
You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name.
Thank you.
May 28, 2020 11:28:03 AM by Farya A
Hello! hope you are doing well. I am facing a similar problem. I chose my name as Farya A instead of Farya Amjad on upwork account. Can you please get my payment method verified? Thankyou
May 28, 2020 11:55:43 AM by Goran V
Hi Farya,
Our team will reach out to you via ticket as well and will assist you further with your payment method. Thank you.
Dec 1, 2021 11:48:32 AM by Muhammad Bilal H
Please review my request as well I have the same beneficiary name is mismatched issue that is why i cant add payment method please help guide
Dec 1, 2021 12:18:29 PM by Avery O
Hi Bilal,
Thanks for reaching out. Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
May 7, 2020 09:23:30 AM by Tejas V
I have the same issue. Please help me with the same.
I have Created upwork ID with the name of 'Tejash' Vadgama but as per my Goverment ID proofs, my name is 'Tejas' Vadgama without where (Tejas is without H).
Please help me solve this.
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