Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

My paypal payment method has been deactivated since my upwork account name does not match the name in my paypal account--- actually i don't have my surname in my all goverment issued ID that's why i have used only my name without surname please help

Thank you!

**Edited for community guidelines**

[#3]

Hi Nasrudeen,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[#4]

Hi Dears, 

My name on Upwork is Mohamed Samir, but my PayPal account is Mohamed Samier and i want to know what should I do to resolve this issue?

many thanks in advance! 

BR,

Mohamed Samir

[#5]

Hi Mohamed,

Feel free to add your PayPal account and allow 72 hours for the review to be completed. If any additional information is needed, our team will reach out to you directly. Thank you.

[#6]

Done, Thanks Goran! 

[#7]

Hello, 

I also experience this kind of issue even though my verified name on upwork and my name on my bank account are the same. Please someone assist me with this issue.

[#8]

Hello Kathleen,

Thank you for your message. I am sorry to hear that your funds were returned earlier. I checked and this was mainly due to invalid bank details. I see that you have add a payment method again and the same is already accepted and active now. Could you please try withdrawing your funds again? Feel free to message us if you need further assistance. 

Thank you

Pradeep

[#9]

Hi.

I have already withdrawn my funds for the third time now and all my bank details are correct the same as the last ones that's why I don't understand why it keeps on getting failed. My funds also dercreased due to the withdraw fees and I can't even refund it. Please help me with this and make sure that this withdrawal will not be rejected again.

[#10]

Hi Kathlene, 

Thank you for following up. I checked and it looks like you already have a support ticket regarding the issue you are experiencing. You may see this ticket marked as Solved but if you have any further questions or if you need further assistance feel free to reply directly on the ticket. This will reopen the ticket and our team will be happy to assist you further.

[#11]

I’m still getting the same error “beneficiary name mismatch” even though i have the same name in my upwork and bank account. I raised my concern last week but im only seeing solved on the ticket but until now im getting the same error message

**Edited for Community Guidelines**

[#12]

Hello Ann,

Thank you for contacting us.

Your payment methods are approved now and will be active after 3 days. 

Thank you.

Pradeep.

[#13]

Hello, 

I also experience this kind of issue even though my verified name on upwork and my name on my bank account are the same. Please someone assist me with this issue.

Thank you.

[#14]

Hi Kathlene, 

Please allow up to 72 hours for the review on your new payment method to be completed. If additional information is needed, our team will reach out to you directly. Thank you.

[#15]

Alright, thank you so much.

[#16]

Greetings! I have a problem with my funds transfer. This is already my second time to withdraw my funds directly to my bank since the first time stated that it was failed. My second transfer was processed last Oct 27 and is expected to come until Nov 1, but I still haven't received my funds yet. I have already contacted my bank and they said that no transaction has come today. Please assist me with my withdrawal, It's allready five days.

[#17]

Hi Kathlene,

Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. To learn more about this, check out this Help Article. Thank you!

[#18]

I am also having the same problem. The first time I joined Upwork, I used a different name. But I have changed it to my real name and it still says it's a mismatched. Please help me with this. Thank you.

[#19]

Hi Nino,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#20]

Hi,

I have the same problem. It states that "The beneficiary name is mismatched." however, I haven't done any changes to my account recently. 

Before, I can withdraw anytime because I have no problems with my payment method. I haven't done any changes to my account recently and I am shocked and confused as to why I am getting an error message like this.

"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." 

Can someone please help me out? Is there someone I can talk to about this?

[#21]

Hi Arizha Nicole,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#22]

Good work Facebook

[#23]

Hi can you help me with my concern? 

[#24]

Hi Rose Anne, 

Is there anything I can help you with? 

[#25]

I also set up my local bank account and it shows the same issue "beneficiary name mismatch" can you help me with this too?

[#26]

Hi! So I also set up my local bank account and it says the same issue. Can you help me with this? Thank you so much!