Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Nov 19, 2021 10:33:46 PM by Bendee N
I have this Notification Saying
Payment method verification in progress
Nov 19, 2021 10:25:02 PM by Paul T
Nov 19, 2021 11:08:33 PM by Joanne Marie P
Hi Bendee and Paul,
The team will review and will have this resolved as soon as possible. Thank you for your patience.
Nov 28, 2021 09:44:36 AM Edited Nov 28, 2021 09:45:22 AM by Paul T
Thank you for verifying my primary bank account. I just added my additional bank account, can you help me with the verification of this one as well?
Nov 28, 2021 10:02:26 AM by Luiggi R
Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 21, 2021 05:49:37 AM by Mary Jane E
Nov 21, 2021 03:12:58 AM by Muhammad Junaid D
Although I have the same payment method since my account was created, I am seeing this error message attached below
I can confirm my name on payment method and Upwork account are exactly the same.
Nov 21, 2021 06:51:49 AM by Nikola S
Thank you for reaching out to us. I checked and it looks like you already created a support ticket regarding your cocner. It looks like your issue is resolved. Could you please confirm if you need further assistance?
Nov 21, 2021 06:57:23 AM by Muhammad Junaid D
Yes my issue was resolved thank you!
I just hopped in the live chat with a moderator and he fixed the issue in a few minutes
Nov 21, 2021 04:50:19 AM by Khairuzzaman K
Suddenly, I receive a message from Upwork
"Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
But I know, My Bank account name and Upwork account name as the same. Also, I have been transferring money from Upwork to my bank account for 4 years.
So what will happen now?
Nov 21, 2021 07:02:26 AM by Nikola S
I shared your report with our team and your name mismatch is now approved. Please let us know if you need any further assistance.
Nov 25, 2021 10:51:01 PM by Kirill D
Hi, I received the following message "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
However my current name stay the same for about 3 years(when I created account on Upwork) and didnt change on either my Upwork account or my bank account.
Nov 25, 2021 11:01:42 PM by Goran V
Our team will update your payment method shortly, thank you for your patience.
Dec 2, 2021 11:41:54 PM by Quang N
I just have this issue today. But previous i did not have this issue.
Please help me to solve my account issue.
Dec 3, 2021 01:04:02 AM by Pradeep H
Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.
Dec 23, 2021 12:18:26 PM by Serkan A
I also have the same problem
I had verified my ID and Selfie and my account name is correct but i am still getting an error(The beneficial name is mismatched)
My actual surname is "Ateş" and i have wrote as "Ates" because "ş" was a special character. I think the reason of this problem is my surname.
Can you help me to solve my problem?
Dec 23, 2021 01:07:56 PM by Bojan S
I've followed with our team and your bene mismatch has been approved. Feel free to reach back to us if you need any further assistance.
Dec 24, 2021 10:31:28 AM by Igor N
I added Paypal and get error - The beneficiary name is mismatched. Can you help me?
Dec 24, 2021 01:49:30 PM by Bojan S
Your beneficiary name has been verified. Feel free to reach back to us if you need any further assistance.
Dec 26, 2021 10:51:54 PM by Alamin K
The beneficiary name is mismatched in Upwork, My Formal Name is Alamin Khan. How can Slove this issue???
Dec 27, 2021 12:45:29 AM by Pradeep H
Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.
Jan 2, 2022 09:41:40 PM by Jiawen Y
I have the same problem with my account with Verified Name, can you please help me?
Jan 2, 2022 11:14:45 PM by Pradeep H
Thank you for your message. I see that your payment methods are already accepted and active now. Feel free to message us if you need further assistance.
Jan 3, 2022 10:37:40 AM by Sweekar K
hello Goran V
I am trying to get paid in my sister's local bank account and I get this message that the benefitiary name is mismatched can you please help me out with it.
Jan 4, 2022 12:38:59 AM by Goran V
Please keep in mind that in order to be able to add a payment method it needs to be issued on your name or your name to be listed as a beneficiary name. To learn more about our payment methods, check out this help article. Thank you.
Jan 4, 2022 12:30:31 AM by Kimberley I
I am experiencing the same error though my name in Upwork and my account name are the same. How do I fix this?
Jan 4, 2022 12:37:00 AM by Goran V
Please allow up to 72 hours for the review on your payment method to be completed. Thank you.
Jan 5, 2022 06:53:54 AM by Andrea G
Please allow 48 hours for the team to review the name mismatch on your account.
Jan 5, 2022 01:50:33 PM by Sırrı Gençay S
Hello, I have the same problem. My name has a special character which Upwork does not allow to set as "Account Holder Name". How can I solve this issue?
Jan 10, 2022 10:12:48 AM by Ly N
Hello! I am new to upwork and having issues with setting up my ACH direct. For over 15 years, I've had my bank accounts set up as Ly Nguyen or Ly T. Nguyen since this is the name I go by. I use this name on my profiles for everything since it's easier to pronounce etc. My driver's license has my complete birth name listed a Ly Huong Thi Nguyen - this is not the name I use on a regular basis. Can I provide additional documentation that it's me, so I don't have the mismatched name issue. Thanks! -Ly
Jan 10, 2022 12:03:25 PM by Bojan S
I have followed up with our team and your beneficiary name has been approved.
Jan 14, 2022 07:30:44 AM by Deema H
I have the same issue regarding the name mismatch, even though my name is the same on both platforms and I'm using the same email for both
Jan 14, 2022 08:44:17 AM by Andrea G
I checked and it doesn't look like there is a name mismatch on your PayPal! For your security, please allow 3 days for this withdrawal method to become active.
Jan 17, 2022 04:45:35 PM by Phan Nha T
I have the same problem that the system show The beneficiary name is mismatched.Please help me out. Thanks
Jan 17, 2022 04:54:43 PM by Phan Nha T
Hi, My name is Phan Nha Tinh. I set up my profile by my real name and it is also the name in my local bank accound. But for some reason it couldnot match. Please help me out. Thanks
Jan 17, 2022 06:20:30 PM by Avery O
Hi Phan Nha,
The name mismatch on your account has already been cleared.