Jan 9, 2020 07:09:27 AM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 09:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 1, 2021 01:10:13 PM by Aleksandar D
Hi Karim,
In cases like this, it's best to allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you.
Feb 3, 2021 04:53:48 PM by Andrea G
Hi Denis,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 3, 2021 04:30:55 PM by Faviana L
Hello,
I got the "The beneficiary name is mismatched" message, but the name from both my Paypal account and Upwork are the same. What should I do?
Mar 3, 2021 05:25:15 PM by Andrea G
Hi Faviana,
Please allow up to 48 hours for the review to be completed. If our team needs any additional information from you they will reach out directly via support ticket.
Thanks!
Apr 24, 2021 01:14:15 PM by Thoriq s
hi iam freelancer
i have same issue please check it!!!
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.-this is because I previously used my nickname when I created this account.
Jul 26, 2021 08:18:30 AM by Camille G
Jul 26, 2021 08:21:47 AM by Goran V
Hi Camille,
Please allow 3 days for the verifications on your payment method to be completed. If you're still experiencing any problems after this, let me know here. Thank you.
Jul 29, 2021 02:31:57 AM by Camille G
Jul 29, 2021 03:07:07 AM by Joanne P
Hi Camille,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 27, 2021 07:58:15 PM by Gregory G
Dear Sir,
I have the same issue than the Freelancer above. I have the not "The beneficiary name is mismatched" but my Upwork account, and my paypak / or bank account are strictly the same name. Could you please check my case ?
Thank you
Oct 27, 2021 08:59:05 PM by Andrea G
Hi Gregory,
I checked but don't see any mismatch error on your payment method. Please keep in mind any new payment method will become available after 3 days.
Oct 27, 2021 09:48:59 PM by Gregory G
Oct 27, 2021 09:57:47 PM by Andrea G
Gregory, when your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period. You can check this in Reports > Overview.
Nov 8, 2021 02:01:54 AM by Charlotte C
Hi, I setup my payment method today and it says the name on my bank account mismatched. The name on my bank account is just the same with my upwork name. I don't know why I'm getting this error.
Nov 8, 2021 02:43:43 AM by Avery O
Thanks for reaching out, Charlotte.
Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Nov 13, 2021 08:00:26 PM Edited Nov 13, 2021 08:01:08 PM by Fuad M
Hello,
It has been over 5 days now and I haven't received my first payment. It shows "The beneficiary name is mismatched" message on my profile. I need help.
Thanks!
Nov 14, 2021 12:02:34 AM by Luiggi R
Hi Fuad,
I've shared your concern about the error showing the name mismatch with the team and they've taken care of it, you should no longer see it on your end. Regarding your withdrawal, if after eight business days you still haven't received your funds, please reach out to us again so we can assist further.
Thank you,
Nov 15, 2021 02:47:11 AM by Gor K
Nov 15, 2021 04:21:01 AM by Pradeep H
Hello Gor,
Thank you for your message. I am pleased to inform you that your payment method has been approved and will be active after 3 days.
Thank you.
Pradeep
Nov 22, 2021 08:37:43 PM by Gulperi T
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