Beneficiary name is mismatched

[Sandee M]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[Goran V · Accepted solution]

Hi Sandee,

Please allow up to 3 days for the review to be completed. Once it's done, our team will reach out to you with the results. Thank you.

[Tanweer N]

I'm having same problem do i have to wait for three days as well ??

[Aleksandar D]

Hi Tanweer,

I checked and it seems that your name change was already approved. Feel free to follow up if you have further questions.

Thank you.

[AsadUllah S]

I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?

[Petra R]

---

Asad S wrote:

I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?

---

Which name is not you??

Whose name is it and why?

[AsadUllah S]

Muhammad Nadeem is not my name.

My correct name is AsadUllah Shaheen.

I set up that name by mistake.So please change it to AsadUllah shaheen or my new payment method.

[Bojan S]

Hi Asad,

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

Thank you for reaching out to us. 

[Abdalrahman A]

Hi Goran, I hope you're doing well

I have the same problem here, I hope if someone helps me to solve this issue.
Abdulrahman is my name here but ABDALRAHMAN is my bank account.
Thank you so much in advance.

[Bojan S]

Hi  Abdulrahman,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us.