My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Solved! Go to Solution.
Hello, I'm a transgender individual and I set up my account with the name I currently use. Unfortunately, I haven't been able to get my legal name changed, so the name on my profile doesn't match the name on my bank account. Is there any way I can make this work?
Welcome, Marnie. As stated on the Upwork "bank name is different" page in the help guides:
"Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required."
Raise a request for a manual name review with Upwork. I'm sure a moderator will be along shortly to also help you.
In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Thanks in advance,
I checked with the team and I can see they're already aware of your case and it's under review. Please allow 24-48 hours for them to get back to you regarding this.
It has been over a week now and nobody has contacted me about the issue. The "The beneficiary name is mismatched" message is still showing in my profile. I would love if you could help me sort this out.
I get same issue. Although I did exactly same just capital and small letter issue may be. Whatever, If anyone could help as this already 4 days letter.
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