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Beneficiary name is mismatched

sandee_miranda
Active Member
Sandee M Member Since: Jul 2, 2018
1 of 1,584

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

marniemendoza
Active Member
Marnie M Member Since: Nov 21, 2019
2 of 1,584

Hello, I'm a transgender individual and I set up my account with the name I currently use. Unfortunately, I haven't been able to get my legal name changed, so the name on my profile doesn't match the name on my bank account. Is there any way I can make this work?

louisaj
Community Guru
Louisa J Member Since: Apr 12, 2017
3 of 1,584

Welcome, Marnie. As stated on the Upwork "bank name is different" page in the help guides: 

 

"Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required."

 

Raise a request for a manual name review with Upwork. I'm sure a moderator will be along shortly to also help you. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 1,584

Hi Marnie,

 

We'll have one of our agents reach out to you via a support ticket and gladly assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
marniemendoza
Active Member
Marnie M Member Since: Nov 21, 2019
5 of 1,584

Thank you!

-MM

andrew001311
Active Member
Carlos Andrés L Member Since: Aug 27, 2020
6 of 1,584

Hello, 

 

In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?

 

Thanks in advance,

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
7 of 1,584

Hi Carlos,

 

I checked with the team and I can see they're already aware of your case and it's under review. Please allow 24-48 hours for them to get back to you regarding this.

 

Thank you.

~ Luiggi
Upwork
andrew001311
Active Member
Carlos Andrés L Member Since: Aug 27, 2020
8 of 1,584

Hello Luigi, 

It has been over a week now and nobody has contacted me about the issue. The "The beneficiary name is mismatched" message is still showing in my profile. I would love if you could help me sort this out.

Regards!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
9 of 1,584

Hi Carlos,

 

We checked with our team and can confirm your request has been reviewed and approved. Let us know if you need further assistance.

Untitled
raihan_hussain
Active Member
Md Raihan H Member Since: Feb 23, 2019
10 of 1,584

I get same issue. Although I did exactly same just capital and small letter issue may be. Whatever, If anyone could help as this already 4 days letter.

 

Thanks

Raihan

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