Jan 9, 2020 07:09:27 AM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 09:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 1, 2021 07:08:38 AM by Goran V
Hi Pison,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your name and your payment method. Thank you.
Jun 19, 2021 08:26:31 AM by Fortune A
I have this similar problem, I changed the name which is already changed on upwork but when I add bank, it shows the old name and therefore its a mismatch. Please any solutions.
Jun 30, 2021 06:23:40 PM by Jonathan A
Hi, I am having trouble getting paid.
Is the error i get, I am married wiht a joint bank account, my wife's name is listed before mine, I am imagining this is the problem. Looking for guidance. I am an authroized user, my name is on the checks.
Jun 30, 2021 06:48:12 PM by Bojan S
Thank you for reaching out to us, Jonathan.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Sep 14, 2021 05:01:49 PM Edited Sep 14, 2021 05:06:15 PM by Belal A
Im having the same problem even though my upwork name and my bank account name are the same as my government identification and it still says mismatched can someone help me please?!
it's really annoying and I had a poor experience with the upwork's chat bot assistant. I need a direct chat with someone real to solve my problem please.
Sep 14, 2021 05:04:45 PM by Andrea G
Hi Hojjat and Belal,
Please allow 48 hours for our team to review the name mismatch. If any further information is needed they will reach out to you directly via support ticket.
Aug 3, 2021 07:14:43 AM Edited Aug 3, 2021 07:15:17 AM by Aleksandar D
kindely solve my problem my email id is **Edited for Community Guidelines**
**Edited for Community Guidelines**
Aug 3, 2021 07:37:30 AM by Aleksandar D
Hi Sudarshan,
Please allow up to 48 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.
Thank you.
Aug 24, 2021 09:22:24 PM Edited Aug 24, 2021 09:24:40 PM by Abiodun O
hi! I have replied earlier but I am not sure if it went through, I am having the same issue as the subject matter. I have read the documentations, but it seems there is no means of reaching the support team, how do I contact the support team?
What do I do at this point? it is really confusing.
I have everything matching in my profile, and even withdrawn without issues in the past.
Aug 24, 2021 10:01:25 PM by Bojan S
Hi Abiodun,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Sep 27, 2021 05:32:34 PM by Cecile C
Hi, I have a similar problem, changed my name on my account so that its identical to my PayPal account. But I still get the notification that Payment method verification in progress Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. Please visit our FAQ page for additional information.
Can you please assist me? Thank you
Sep 27, 2021 06:27:42 PM by Andrea G
Hi Cecile,
Please allow up to 48 hours for the team to review your account for the name mismatch and reach out if there are further steps needed from your end.
Oct 3, 2021 02:07:05 PM by Luiggi R
Hi Mohamed,
Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you,
Oct 6, 2021 02:28:27 AM by Mohamed O
I have waited but it still tells me that the names missmatch, what should i do now?
Oct 6, 2021 03:04:55 AM by Pradeep H
Hello Mohamed,
Thank you for your message.
I am sorry to hear that your payment method was not approved. I am pleased to inform you that our team has reviewed your request again and your payment method has been approved now. It will be active after 3 days.
Thank you.
Pradeep
Oct 5, 2021 03:10:07 AM by A'ang K
I have same issue, I really don't know how to figure it out. However, I already change my name they actually same but when register I using "Aang Kunaefi" but my ID and bank account "A'ang Kunaefi", so there are a single quote in the name.
Can you please take a look for my account and confirm that I already did in correct way?
Oct 5, 2021 04:49:49 AM by Pradeep H
Hello A'ang,
Thank you for your message.
Your payment method has been approved and will be active after 3 days.
Thank you.
Pradeep
Oct 6, 2021 02:27:18 AM by Mohamed O
Hello!
I have waited for 3 days now and it still tells me that the names missmatched. What should i do?
Nov 20, 2021 06:33:46 AM by Bendee N
I have this Notification Saying
Payment method verification in progress
Nov 20, 2021 06:25:02 AM by Paul T
Nov 20, 2021 07:08:33 AM by Joanne P
Hi Bendee and Paul,
The team will review and will have this resolved as soon as possible. Thank you for your patience.
Nov 28, 2021 05:44:36 PM Edited Nov 28, 2021 05:45:22 PM by Paul T
Hello there,
Thank you for verifying my primary bank account. I just added my additional bank account, can you help me with the verification of this one as well?
Thank you,
Paul T.
Nov 28, 2021 06:02:26 PM by Luiggi R
Hi Paul,
Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you,
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