Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 21, 2021 05:49:37 AM by Mary Jane E
Nov 21, 2021 03:12:58 AM by Muhammad Junaid D
Hello,
Although I have the same payment method since my account was created, I am seeing this error message attached below
I can confirm my name on payment method and Upwork account are exactly the same.
Any solution?
Nov 21, 2021 06:51:49 AM by NikolaS N
Hi Muhammad,
Thank you for reaching out to us. I checked and it looks like you already created a support ticket regarding your cocner. It looks like your issue is resolved. Could you please confirm if you need further assistance?
Nov 21, 2021 06:57:23 AM by Muhammad Junaid D
Hi Nikola,
Yes my issue was resolved thank you!
I just hopped in the live chat with a moderator and he fixed the issue in a few minutes
Nov 21, 2021 04:50:19 AM by Khairuzzaman K
Hi,
Suddenly, I receive a message from Upwork
"Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
But I know, My Bank account name and Upwork account name as the same. Also, I have been transferring money from Upwork to my bank account for 4 years.
So what will happen now?
Nov 21, 2021 07:02:26 AM by NikolaS N
Hi Khairuzzaman,
I shared your report with our team and your name mismatch is now approved. Please let us know if you need any further assistance.
Nov 25, 2021 10:51:01 PM by Kirill D
Hi, I received the following message "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
However my current name stay the same for about 3 years(when I created account on Upwork) and didnt change on either my Upwork account or my bank account.
Thank you
Nov 25, 2021 11:01:42 PM by Goran V
Hi Kirill,
Our team will update your payment method shortly, thank you for your patience.
Dec 2, 2021 11:41:54 PM by Quang N
Hello supporter,
I just have this issue today. But previous i did not have this issue.
Please help me to solve my account issue.
Thanks you.
Dec 3, 2021 01:04:02 AM by Pradeep H
Hello Quang,
Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.
Thank you.
Pradeep
Dec 23, 2021 12:18:26 PM by Serkan A
Hello,
I also have the same problem
I had verified my ID and Selfie and my account name is correct but i am still getting an error(The beneficial name is mismatched)
My actual surname is "Ateş" and i have wrote as "Ates" because "ş" was a special character. I think the reason of this problem is my surname.
Can you help me to solve my problem?
Thanks
Dec 23, 2021 01:07:56 PM by Bojan S
Hi Serkan,
I've followed with our team and your bene mismatch has been approved. Feel free to reach back to us if you need any further assistance.
Thank you!
Dec 24, 2021 10:31:28 AM by Igor N
I added Paypal and get error - The beneficiary name is mismatched. Can you help me?
Dec 24, 2021 01:49:30 PM by Bojan S
Hi Igor,
Your beneficiary name has been verified. Feel free to reach back to us if you need any further assistance.
Thank you!
Dec 26, 2021 10:51:54 PM by Alamin K
The beneficiary name is mismatched in Upwork, My Formal Name is Alamin Khan. How can Slove this issue???
Dec 27, 2021 12:45:29 AM by Pradeep H
Hi Alamin,
Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.
Thank you
Pradeep
Jan 2, 2022 09:41:40 PM by Jiawen Y
Hi Goran,
I have the same problem with my account with Verified Name, can you please help me?
Thanks
Jan 2, 2022 11:14:45 PM by Pradeep H
Hi Jiawen,
Thank you for your message. I see that your payment methods are already accepted and active now. Feel free to message us if you need further assistance.
Thank you.
Pradeep
Jan 3, 2022 10:37:40 AM by Sweekar K
hello Goran V
I am trying to get paid in my sister's local bank account and I get this message that the benefitiary name is mismatched can you please help me out with it.
-Sweekar Khadka
Jan 4, 2022 12:38:59 AM by Goran V
Hi Sweekar,
Please keep in mind that in order to be able to add a payment method it needs to be issued on your name or your name to be listed as a beneficiary name. To learn more about our payment methods, check out this help article. Thank you.
Jan 4, 2022 12:30:31 AM by Kimberley I
Hi Upwork,
I am experiencing the same error though my name in Upwork and my account name are the same. How do I fix this?
Jan 4, 2022 12:37:00 AM by Goran V
Hi Kimberley,
Please allow up to 72 hours for the review on your payment method to be completed. Thank you.