Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

yes ive checked and the info matches. 

[#3]

Thank you for reaching out to us, Markuss.

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

[#4]

Having trouble submitting a ticket to have a manual name review. 

[#5]

Hi Mianya,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#6]

how do I request manual name review?

[#7]

Thank you for reaching out to us, Ruthie.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.

[#8]

PLease verify my payment method i am the account owner

[#9]

Thank you for reaching out to us, Alex.

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

[#10]

Hi, I just made my first money on upwork, and I've filled in my bank details but it was declined on the grounds that there was a name mismatch. I do understand where this is coming from. I bear Nedu Emmanuel on my profile while my banking detail bears Chukwunedu Emmanuel Nwachukwu. The fact is that Nedu was derived out of the last four letters in my first name - ChukwuNEDU. What can I do ?

[#11]

Hi Nedu,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#12]

What can you do?

The simplest, safest way to use Upwork is to use your actual legal name on your bank account, AND on your Upwork profile.

But you typically do not need to use your middle name.

Use your real legal first and last name. Not derivations thereof.

That way you can avoid the software declaring a mismatch, both when it comes to payment withdrawal, and also identity verification.

[#13]

Hello! I mismatched my bank account name. Plase change it with my current upwork account name.

Thank you!

[#14]

Hi Cristian,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#15]

Hi Good day!

I'm hoping all is well with you.

I would like to kindly ask how to change the profile name, I accidentally input my nickname instead. I would like to change to my first name. How can I do that. 

Thank you so much in advance for the help.

Regards,

Pau

[#16]

Hi Pau,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

Thank you.

[#17]

Hi there - I am new on upworks - I have received my first contract & supposed to start my work from tomorrow 13th May - Now there is a missmatch in my Upwork name's spelling with my Bank account's name - My Upwork profile name - Payel Dutta where as My bank account's name Payeal Dutte - I have edited my upwork name's spelling but it's under 48hours review - please fix it asap - as I will start my new project from tomorrow ?!

[#18]

Hi Payel,

Please allow time for your name change request to be reviewed. If our team needs any additional information, our agent will reach out to you directly.

Thank you for your patience. 

[#19]

Hi there, 

My payment was rejected as the Upwork account name mismatched with the bank account name. However, it needs a review, as the name is the same but I do not use my last name officially. And there was no option to leave it blank here in Upwork settings. 

Upwork account name: Sourav Ravish
Bank account name: Sourav

Also, since the payment was rejected, and withdrawal fees have already been charged by Upwork, I hope I ll not be charged again for the same payment when it is fixed, as this was not a fault of mine. 

Please let me know. 

[#20]

Hi Sourav,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#21]

When I registered, I used my nickname/middle name (Rudy) but when I input my bank information it was flagged because my bank account is under my legal name (Francisco). Could someone please advise? 

[#22]

Hi Ruby,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

Thank you.

[#23]

I am also having the same issue. Please advise.

[#24]

I have the same issue and need to have my bank account name manually reviewed, please advise

[#25]

Hi Faizan,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[#26]

Hey!

Does anyone have suggestions what I should do when my name on my Credit Card is different than the name I go by at Upwork? I can't receive pay because my status has a mismatch.

Thank you!