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sandee_miranda
Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If itโ€™s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

3,078 REPLIES 3,078

Hi Khairie,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
devbit
Community Member

Hi Goran,

I have the same problem. Could you please review the payment verification?

Thank you !

Marius

AveryO
Community Manager
Community Manager

Hi Marius, 


The name mismatch on your account has already been cleared. 


~ Avery
Upwork
jasz_flores
Community Member

Hi! My full name is Jaszmhynne Belle V. Flores but I made my upwork name as just Jaszmhynne Flores. Now I can't withdraw my earnings thru local bank transfer because of "mismatched name". How can I fix this and if all I have to do is change my profile name, can you please indicate the steps on how to do that. Thank you very much! 

Hi Jaszmhynne,

 

Thank you for your message. I checked and I do not see any mismatch on your account. All payment methods on your Upwork account are active and can be used to initiate fund withdrawals.

 

Thank you

Pradeep

Upwork

Thank you for looking into it. I was able to transfer the money to my local
bank account just now. This was a problem for me last year when I was just
starting freelancing on upwork. I don't know what changed but glad I can
now transfer funds. Thank you very much!
lenar_
Community Member

Hello Upwork! I have the same problem with the beneficiary name. I changed the name to make them same, but situation didn't changed. Please tell me, what to do to solve this problem

Hi Lena,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
mohamed_singy
Community Member

The beneficiary name on the payment method you added doesn't match the name on your Upwork account. while My account name on Paypal is the same as Upwork account name

Hi Mohamed,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

Ok, Thanks for your fast response

 

hardimehta
Community Member

Hi, 

I am getting an error on Get Paid tab in upwork.

"the beneficiary name on your payment method does not match the name on your Upwork account."

Beneficiary name on my bank account is same as my verified name in upwork but still I am getting this error. Can you please help me resolve this issue? I am not able to contact any support agent and live bot thing is really a horrible experience.

 

Payment issue in upwork.jpgPlease find attached screenshot for your reference.

Hi HARDI,

 

I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
emrah077
Community Member

unfortunately I'm having problems in the process of receiving payment and transferring it to the local bank, it says this as a warning. My local bank has the letter 'รง' in my name, but on the site I cannot add this letter to my name.

Hi Emrah,

 

Thank you for reaching out to us. I shared your report with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

 

~ Nikola
Upwork
melikcan12
Community Member

I added my wise usd account. But it throws an error due to name mismatch. My name and surname are the same in both my accounts, I request this to be corrected. Thank you.

Hi Melikcan,

 

Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. Theyโ€™ll let you know if any further steps are required from you.

~ Luiggi
Upwork
79d4be38
Community Member

Hello! 

 

I've been trying to add a payment method. I've tried adding both PayPal and Direct to Local Bank one but I've faced the same problem every fime. The system tells me that the beneficiary name on my payment method doesn't match the name on my profile although the information is correct. I suppose it may be because my name is in Cyrillic on both my PayPal and bank accounts but I'm not sure. 

Could you help me solve this problem?

 

 

Hi Snezhana,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
d39f710e
Community Member

I updated my data correctly but it's still giving an error in the name, I would like to know what's wrong with my account?

Hi Romulo,

 

This has been fixed. Please let us know if you ned further assistance. Thanks!

~ Joanne
Upwork
darentc
Community Member

Hi Team, I am getting error The beneficiary name is mismatched after I tried adding my Wise account to Upwork Payment Method.This might be due to my surname Cabaรฑes wherein Upwork does not accept 'รฑ' hence I had replaced to 'n'. I had submitted my proof such as driver's license and bank information. Kindly help to fix the same.

Hi Daren,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
jessicapi
Community Member

Hello I do have the same problem. I recently added a new payment method and it missmatches the name on Upwork. I already waited more than 48 hours and still nothing.

Hi Jessica,

 

I checked and it looks like all of your payment methods are active at the moment. Could you please send a screenshot of the error you're seeing?

 

~Andrea
Upwork
hanzai
Community Member

My verified name matches the name on my payment method, but I still got this message. However, in my certificate of earnings my name is slightly different because I was asked to put it 'as it was shown on my ID' which was in Arabic, and my name on my payment method is in English...

 

So now I have this problem, how can I get my name in the certificate of earnings fixed?

BojanS
Community Manager
Community Manager

Hi Mohamed,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to look into your concern and assist you accordingly. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
ovdesigner
Community Member

Bank Account or Payment Method Under Different Name

This is what it is written, but i have got paid before and it was no problem. Can someone help me please?

Hi Olga,

 

I checked with the team and can confirm the issue has been resolved.

 

~Andrea
Upwork
9e3254a5
Community Member

Ok, I will wait

9e3254a5
Community Member

Hello, I have a problem with my payment method, I verify my name and both, bank and upwork profile has the same name, but I keep receiving the mismatched name warning. Can someone from the staff help me?

Hi Christian,

 

Please allow 48 hours for the team to review the name mismatch. If there is any further information needed from you, they'll reach out directly.

 

~Andrea
Upwork
alimustufa
Community Member

I recently tried to link a USD bank account to my upwork profile but I am getting the error "The beneficiary name is mismatched" while my name is exactly the same in my bank account and my Upwork account and there is no chance that they could be different (Since both accounts are verified by my original Identification Card)
Please look into this and help me. I am attaching screenshots of my Upwork and Bank Account.

**Edited for community guidelines**

BojanS
Community Manager
Community Manager

Hi Ali,

 

Your beneficiary name has been approved. 

 

Thank you! 

~ Bojan
Upwork
e0220767
Community Member

Hi All,

 

I just added my Paypal account as a payment method, but it shows that 

The beneficiary name is mismatched. 

My name in Upwork is identical to Paypal. 
I am not sure what is the problem 

Can you please help me? 
 
Thanks 

 

Hi Hadeel,

 

Please allow up to 72 hours for the review on your payment method to be completed. If you're experiencing any problems after this, feel free to follow up here. Thank you.

~ Goran
Upwork

thank you, I am  waiting your response

1a03643f
Community Member

Hello, I just added a u.s bank payment method but there is a problem "The beneficiary name is mismatched", I have checked that my upwork account name and my bank account are the same, can anyone help me?

 

 **Edited for Community Guidelines** 

 

Hi Yung,

 

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

 

Thank you

Pradeep

Upwork
duyguatwork
Community Member

Hi, 

I've the same problem, today I was going to getting paid but found out that it says; 

"Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
 
Tho it's always the same name that I used to get paid, but I don't know what happened? I've tried to add another bank account, and also edit my surname in case it contains special letters, but it's still same. =// 

How can I fix this? 
 
Thank you for the support! 
 

 

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