Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Luiggi and merry Christmas.

I'm facing the same issue with my account, formerly Priscilla**Edited for community guidelines**, 

and I've modified it to Priscilla**Edited for community guidelines**to match my identity but I still can't withdraw any fund.

Could you please take a look?

Thanks,

Priscilla

[#3]

Hi Priscilla,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#4]

Hi Joanne, 

Thanks for replying 😉

It's been a week and I still can't withdraw any fund.

Has any agent looked into it yet?

BR.

[#5]

Hi Priscilla,

Thank you for your message. The relevant team has already reviewed your request and notified you on your registered email address. Please don't hesitate to follow up with them directly if you have additional questions regarding your concern. 

Thank you

Pradeep

[#6]

Hi Pradeep,

I've now received their email this morning with the secure link to verify my account.

I've provided all required documents, hopefully it will be reviewed within 24 hours

as it says. 

Thanks for replying.

[#7]

I have made an update to the name on upwork but old name still shows up when needed to connect to bank

[#8]

Hello Fortune,

Thank you for your message. 

I can see that your name change is already approved on your account and you can proceed with adding your payment details now. Our team will reach you in case they need further clarification on the names on your payment details.

Thank you.

Pradeep.

[#9]

Hey there! 

I am having the same issue atm. It says that payment method verification in progress. But there is not something that shows how long this process will take. I've been using Upwork for almost a year and this issue suddenly showed up. I hope someone can help me.

[#10]

Hi Gokberk,

I would be happy to help. I shared your report with the team handling your case and your beneficiary name mismatch is now approved. Feel free to let me know if you need further assistance.

[#11]

Hi,

I'm a freelancer at Upwork. I am reaching out to your account support team to review verify name mismatches. I added my payment details and it says the beneficiary name is mismatched. The following are my name variations: Stella Loh, Hyojeong Loh.

Thanks

Stella

[#12]

Hi Stela,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[#13]

Hi,

My verified name on Upwork and my bank account name don't match: Nataliia Hilmutdinova (on Upwork and in ID) and Hylmutdynova Nataliia (on bank account). That is how my bank translated my name from Ukrainian. They are almost the same, but the bank misplaced my first and second names and translated my family name with small mistakes. Could you approve the name mismatch for my Wire Transfer paying method manually? (without changing my Upwork name, please)

Thanks

[#14]

Hi Nataliia,

One of our agents will reach out to you via a support ticket and will assist you further with your request. Thank you.

[#15]

Joanne, thank you for the fast response.

[#16]

Hey There, I get " The beneficiary name is mismatched " Although it is correct on paypal, bank account and upwork. What is the problem ?

[#17]

Thank you for reaching out to us, Youssef.

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

[#18]

Hi

I still haven’t heard back from one of your agent.

Please advise.

Thanks
Stella

[#19]

Hi Stella,

I checked, and I can confirm that the team has already reached out to you regarding your concern. Please log in to your account and kindly go here. Please reply to the ticket so that the agent can assist you further. Thank you!

[#20]

Hi,

As you have checked, the status is indicated as "SOLVED" however, it is
still mismatched in my account setting and is not verified yet. This was
what exactly I was referring to the update I haven't gotten.

Please advise.

Best,
Stella

[#21]

Hi Stella,

I checked your account, and it looks like your name change request has already been approved. Thanks.

[#22]

Thanks for your prompt response. Could you tell me where on the website I
can find that it has been approved?

Many thanks.
Stella

[#23]

Hi Stella,

You can find more information about your name, location, address, etc by going to Settings > Contact info.

Thank you.

[#24]

Hi,
I'm Madhavam, a freelancer on Upwork. Recently I added my paypal account to upwork to get paid, but it's telling me that I can't get paid since the beneficiary name is mismatched.

[#25]

Hi Madhavam,

Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you.

[#26]

Okay, thanks for letting me know.