Jan 8, 2020 11:09:27 PM by Sandee M
May 1, 2020 11:32:37 AM by Abdalrahman A
Hi Goran, I hope you're doing well
I have the same problem here, I hope if someone helps me to solve this issue.
Abdulrahman is my name here but ABDALRAHMAN is my bank account.
Thank you so much in advance.
May 1, 2020 12:37:47 PM by Bojan S
Hi Abdulrahman,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
May 12, 2020 08:12:11 AM by Bojan S
Hi Red,
You can only use any bank account that's in your name or is a joint account that has your name on it as a withdrawal method. As long as it matches the name on your profile (your name,) you should be okay.
You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name.
Thank you.
May 12, 2020 06:58:00 PM by Abdalrahman A
Hello everyone
I have a problem nearly for a month now, and I really need some help in solving it.
My problem is that I can't withdraw my money because I don't have an active Paypal account and Payoneer account isn't working anymore.
and I added my bank information to use the wire transfer and I attached everything you asked for "passport, utility bill" and you accepted the attachments.
but after all of this, you didn't activate the payment method because my name isn't like my name in the bank account!
I really need to withdraw money from my account, and I need your help to do that, I contacted many of you and I didn't get any result.
PS: IF I NEED TO OPEN A NEW BANK ACCOUNT THE NAME MISMATCH PROBLEM WILL STAY THE SAME, because of my confirmed name written here Abdulrahman Masri and my ID name is Abdulrahman Almasri.
Thank you so much!
My best regards,
Abdulrahman
May 12, 2020 10:14:39 PM by Joanne Marie P
Hi Abdalrahman,
I checked, and it looks like Bojan has already escalated your concern to our team, as you have requested here. One of our team members has already reached out to you via ticket to assist you in verifying your name. Thank you.
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