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Beneficiary name is mismatched

shervinrass
Active Member
Shervin R Member Since: Apr 30, 2021
1341 of 1,575

Hi there,

Thank you for your help so far. Edwin from Upwork Support emailed me. It appears from the screenshots he sent me I must have put 'Mr' in front of my name for my bank account details because this is how it appears on my bank card. I'd rather not add 'Mr' in front of my profile name on my account because this sounds and looks too formal. Please can someone tell me how to send a bank document to you showing that it's my name on the acount so we can resolve this issue ASAP? Thanks for your time.

Kindest Regards,

Shervin  **Edited for Community Guidelines**

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
1342 of 1,575

Hi Shervin,

 

Since you're already in communication with the team via this support ticket, it would be best for you to follow up with them on the same ticket so we can keep all the information in one place and assist you more effectively.

 

Thank you.

~ Luiggi
Upwork
gisellevazquez
Active Member
Giselle V Member Since: May 1, 2021
1343 of 1,575

I have the same problem... But my name is the same and also the e-mails

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
1344 of 1,575

Hi Giselle,

 

I'm sorry to hear you're also experiencing this. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

 

Thank you.

~ Luiggi
Upwork
vajidaly
Active Member
Wajid A Member Since: Jun 30, 2020
1345 of 1,575

I am pretty sure that my name in Paypal and my Upwork account is the same,  still, I am receiving this error "payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
1346 of 1,575

Hi Wajid,

 

Thank you for reaching out to us. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

 

~ Nikola

Untitled
ff2a0c2f
Active Member
Reejhu M Member Since: May 2, 2021
1347 of 1,575
I don't have a last name on my National ID, and that's why I'm facing problem "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
1348 of 1,575

Hi Rejhu,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

 

Thank you.

~ Luiggi
Upwork
kopch
Active Member
Sergey K Member Since: May 3, 2021
1349 of 1,575

Hello! I get notification about my paypal acount that "The beneficiary name is mismatched". I entered my name on Upwork in English (as in my international passport) and in Paypal i put my name in Russian, so what should i do with this situation? Help me please!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1350 of 1,575

Hi Sergey,

 

I checked with the team and the name mismatch was already approved. For your security, you need to allow 3 days for this withdrawal method to become active. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork
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