Beneficiary name is mismatched

[Goran V]

Hi Raihan,

Our team will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

[Sriperumbuduri V]

Hi, I came to notice that the profile name on my account and bank account should be the same. Unfortunately, while creating my account I didn't realize this and created the account with google account credentials. So, the name was mismatching now. I want to modify it as per the name on the bank, please help me.

[Aleksandar D]

Hi Sriperumbuduri.

I checked and it seems that your name change was already approved yesterday. Everything should be okay with your withdrawal method. However, in order to make your withdrawal method active and access your earnings, you need to fill out the W-8BEN form to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do that on the Settings > Tax Information page.

Thank you.

[Sriperumbuduri V]

Done. In some places still, I can see the old name on the profile page so I got confused. Thank you.

[David R]

I get same issue. In spite of the fact that I did precisely same simply capital and little letter issue might be. Whatever, If anybody could help as this all around 4 days letter.

[Aleksandar D]

Hi David,

Are you referring to another account? If so, could you please send me a private message with your Upwork username or registered email address of the account in questions so that I can check and assist you further?

Thank you.

[Victor Miguel P]

Hello,

In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?

[Andrea G]

Hi Victor Miguel,

Looks like your Paypal payment method was already reviewed and approved!

Please let us know if you need anything else.

Thanks!

[Nina B]

I have the same issue, and names and emails on both accounts are absolutely identical. How long will it take to review?

[Joanne Marie P]

Hi Nina,

Please, allow up to 24 hours for our team to review. If they need more information from you, they will reach out to you directly.