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Beneficiary name is mismatched

narejotanweer
Active Member
Tanweer N Member Since: Aug 21, 2016
51 of 1,275

I'm having same problem do i have to wait for three days as well ??

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
52 of 1,275

Hi Tanweer,

 

I checked and it seems that your name change was already approved. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
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2397e52b
Active Member
AsadUllah S Member Since: Jul 22, 2019
53 of 1,275

I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
54 of 1,275

Asad S wrote:

I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?


Which name is not you??

Whose name is it and why?

2397e52b
Active Member
AsadUllah S Member Since: Jul 22, 2019
55 of 1,275

Muhammad Nadeem is not my name.

My correct name is AsadUllah Shaheen.

I set up that name by mistake.So please change it to AsadUllah shaheen or my new payment method.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
56 of 1,275

Hi Asad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

 

Thank you for reaching out to us. 


~ Bojan
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0d040045
Active Member
Michelle Nicole A Member Since: Feb 23, 2021
57 of 1,275

I also have the same problem. Should I wait for 3 days also?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
58 of 1,275

Hi Michelle,

 

Kindly allow up to 24 hours for our team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

 

Thank you.

~ Aleksandar
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photoshop_anelle
Active Member
Helena Elizabeth B Member Since: Mar 11, 2019
59 of 1,275

Hi,

 

I have the same problem where I've create my profile with my nick name and apon setting up my payment structure I recieved the message: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account". I've change my name immediately on Tuesday (9 June) but I see the error message still appears. Am I doing something wrong?

 

Your assistance will be creatly aprreciated

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
60 of 1,275

Hi Helena,

 

Your payment method is now approved, thank you.


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