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Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If itโ€™s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

3,078 REPLIES 3,078

I have got the same issue exist  The beneficiary name is mismatched I need guidance and help Thanks

Hi Goran, I hope you're doing well

I have the same problem here, I hope if someone helps me to solve this issue.
Abdulrahman is my name here but ABDALRAHMAN is my bank account.
Thank you so much in advance.

Hi  Abdulrahman,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hi. I have the same problem. I need to do manual verification. 

Hi Red,

 

You can only use any bank account that's in your name or is a joint account that has your name on it as a withdrawal method. As long as it matches the name on your profile (your name,) you should be okay.

 

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

 

Thank you.

~ Bojan
Upwork

Hello! hope you are doing well. I am facing a similar problem. I chose my name as Farya A instead of Farya Amjad on upwork account. Can you please get my payment method verified? Thankyou

g_vasilevski
Retired Team Member
Retired Team Member

Hi Farya,

 

Our team will reach out to you via ticket as well and will assist you further with your payment method. Thank you.

~ Goran
Upwork

Please review my request as well I have the same  beneficiary name is mismatched issue that is why i cant add payment method please help guide

aocumen
Community Manager
Community Manager

Hi Bilal, 

 

Thanks for reaching out. Please allow up to 48 hours for the team to review your account for the name mismatch. Theyโ€™ll let you know if any further steps are required from you.


~ Avery
Upwork

I have the same issue. Please help me with the same.

 

I have Created upwork ID with the name of 'Tejash' Vadgama but as per my Goverment ID proofs, my name is 'Tejas' Vadgama without where (Tejas is without H).

 

Please help me solve this.

Hi Tejash,

 

If you would like to submit a name change request go to Settings > Contact Info > and update your name. Thank you.

~ Goran
Upwork

Hello everyone

I have a problem nearly for a month now, and I really need some help in solving it.

My problem is that I can't withdraw my money because I don't have an active Paypal account and Payoneer account isn't working anymore.

and I added my bank information to use the wire transfer and I attached everything you asked for "passport, utility bill" and you accepted the attachments.

but after all of this, you didn't activate the payment method because my name isn't like my name in the bank account!

I really need to withdraw money from my account, and I need your help to do that, I contacted many of you and I didn't get any result.

PS: IF I NEED TO OPEN A NEW BANK ACCOUNT THE NAME MISMATCH PROBLEM WILL STAY THE SAME, because of my confirmed name written here Abdulrahman Masri and my ID name is Abdulrahman Almasri.

Thank you so much!

My best regards,
Abdulrahman

Hi Abdalrahman,

 

I checked, and it looks like Bojan has already escalated your concern to our team, as you have requested here. One of our team members has already reached out to you via ticket to assist you in verifying your name. Thank you.

~ Joanne
Upwork

I am also facing the same problem, in my agency account

Hi Ram,

 

I checked your account, and I can see that our team has already reached out to you directly regarding your concern with your payment method approval. You may log in to your account and check your ticket number: 28711669. Thank you!

~ Joanne
Upwork

Hello I have given all my bank details and whenever I put my Swift Code it says that bank not found.

Hi Ayesha,

 

Please contact you back directly to check your SWIFT code and to ensure proper routing of your funds.

 

Thank you!

~ Bojan
Upwork

I have Called my bank and asked the SWIFT CODE also and im putting that but
still there's an error that bank not found

Hi Ayesha,

 

One of our team members will reach out to you directly via a support ticket to assist you with adding your SWIFT code.

 

Thank you!

~ Bojan
Upwork

My name is Amira Cherif here but in the bank its Amira Sherif with a S
And im trying to change the C to S but it doesnt change its been 3 days i think
I have to change it for the beneficiary name i need to set the payment
Will you please change it? Tia

Hi Amira,

 

Thanks for reaching out to us. When a user adds a bank account and the name on the bank account is not an exact match with the name on your Upwork Account, it will show a mismatch which will have to be reviewed by our Specialists, typically within 1-2 business days. Minor mismatches that fall within our name guidelines are often approved by the team without a need to ID verify. You can check out this help article for more information. I checked your account and you should be all set to get paid.

Meanwhile, I noticed that you requested a name change as well. Kindly allow our specialists to review the name change request which may take about 1-2 business days as well.

 

Thank you.

~ Aleksandar
Upwork

Hello Dear!

 

Thanks for your help!

 

My payment method is still not verified and I'm unable to get paid which I have in my account.

 

I don't know what exactly is an issue, I'm getting emails for a lot of communication topics from Upwork Team.

 

Please help me personally to solve this issue and dont add me other communication strings, I dont understand this.

 

Kindly

Hi Leena,

 

Our team reached out to you via ticket to assist you further with your payment method. Thank you.

~ Goran
Upwork

Hello there. My payment method is paypal, but I received a warning โ€œBeneficiary does not match.โ€. The name in my paypal account is completely mine, I just wrote my name in paypal with my own alphabet, my name in Upwork is registered with the latin alphabet. Maybe that's why no match has been achieved. However, I just updated my name in Upwork and did exactly the same as on the other side and a request was sent. Please tell me if I should do anything else to get the match done?

Hi Omer Uygur,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Hi Goran,

I'm having the same problem with my account, but I don't know why. I double-checked the information and I do have the same name on my Paypal account and my Upwork account,

 

This is the message I am getting:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

 

Thank you,

Francisco Marin.

Thank you for reaching out to us, Francisco.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

~ Bojan
Upwork

I've the same issue โ€” I've updated my profile name so it matches my bank details, but the following message still appears:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

How do I get your support staff to look into this? Thanks!

Hi Rebx,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork

 

Hi Karen,

 

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about the mismatch on your documents and will suggest editing your Upwork profile name to match your legal name.

 

Thank you.

~ Bojan
Upwork

Hi Goran,

In My Bank Account name mentioned as Suba C, C is my fathers name. Now I am married my husband's name is Gowtham, so changed to G now. That's the problem when I add my account details. Kindly help me on this issue.

 

Regards

Suba

 

 

Hi Suba,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Hi Goran,  
My academic, published name is my maiden name, but my bank account is in my married name. I have tried to rectify this by including both names where possible. Is it another 3 days to find out if this has worked? If it hasn't, what do you suggest I do?
Thanks
Caroline

Hi Caroline,

 

Please allow up to 3 days for the verification process to be completed. If additional information is needed our team will reach out to you directly and will assist you further. Thank you.

~ Goran
Upwork

hi i have the same issue here could you please help me out.

Hi Ahmed,

 

Our team will be reviewing this and will update you directly. Thank you for your patience. 

~ Joanne
Upwork

Hi, i have this same problem with mine aswell. I can't seem to link my paypal to my upwork account. I tried changing my upwork account name to match the name on my paypal but still doesnt seem to work. can anyone help me with this?

Hi Ruben,

 

Please allow more time for our team to review the name mismatch and notify you of the outcome.

 

Thank you.

~ Aleksandar
Upwork

I have the same problem. Now, What can I Do? I already requested to change my profile name today.
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