Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 1, 2021 03:41:12 AM by Muhammad Bilal H
I still have issue with same issue The beneficiary name is mismatched
Jan 31, 2022 04:12:54 PM by Jared Joshua A
Hi there, I'm having the same problem. I actually took a break since last year, but nothing changed to my profile. I used to withdraw my balance successfully before without any problem, now I added a new bank account with new account number that I just opened last year it's still the same. I thought the problem is my old bank account because that was my old payroll account few years ago. Can somebody help me about this?
Dec 18, 2021 04:11:58 AM by Minhazur R
Hi
I had the same problem with my name but I am not change andy name or account details. it showing The beneficiary name is mismatched but I am not change any thing in my accoutn.
please helop me whit htis issue
thank you
best regard
minhazur
Dec 18, 2021 04:59:17 AM by Nikola S
Hi Minhazur,
Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance.
Dec 25, 2021 08:33:27 AM by Bekir O
Hi Upwork community, I have the same problem on my account with beneficiary name, but my profile is ID verified already, can you please help me?
Thanks
Dec 25, 2021 09:16:02 AM by Nikola S
Hi Bekir,
Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved.
Let us know if you need further assistance.
Dec 27, 2021 04:40:19 PM by Jamie W
Hi Nikola,
Can I also get some help with this too please?
Thank you,
Jamie
Dec 27, 2021 07:38:36 PM by Joanne P
Hi Jamie,
I have requested the assistance of our team. Please allow our team time to review and have this sorted out for you. Thanks!
Dec 30, 2021 01:09:26 PM by Eziolisa C
hi, please i have the same problem, can you help me out as well, no one seems to be responding to me
Dec 28, 2021 08:37:57 PM by zain ul islam s
Hi Nikola,
I have the same problem on my account with beneficiary name, but my profile is ID verified already, can you please help me?
Thanks
Dec 28, 2021 09:39:08 PM Edited Dec 28, 2021 09:42:10 PM by Avery O
Hi Zain Ul Islam,
The name mismatch on your account has already been cleared.
Dec 31, 2021 07:24:18 AM by Muhammad H
Greetings,
I am facing the problem, My direct to bank account payment method is deactivated. It shows something like "Your beneficiary name dosent match". Please help me, I have to withdraw my funds because i have to pay bills. I am in trouble.
Thanks,
Muhammad Hassan
Dec 31, 2021 09:32:59 AM by Andrea G
Hi Muhammad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 8, 2020 11:15:26 PM by Goran V
Hi Sandee,
Please allow up to 3 days for the review to be completed. Once it's done, our team will reach out to you with the results. Thank you.
Jan 31, 2020 08:26:36 PM by Tanweer N
I'm having same problem do i have to wait for three days as well ??
Jan 31, 2020 10:03:21 PM by Aleksandar D
Hi Tanweer,
I checked and it seems that your name change was already approved. Feel free to follow up if you have further questions.
Thank you.
Mar 12, 2020 08:04:09 AM by AsadUllah S
I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?
Mar 12, 2020 08:10:58 AM Edited Mar 12, 2020 08:11:52 AM by Petra R
Asad S wrote:I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?
Which name is not you??
Whose name is it and why?
Mar 12, 2020 08:26:11 AM Edited Mar 12, 2020 08:28:55 AM by AsadUllah S
Muhammad Nadeem is not my name.
My correct name is AsadUllah Shaheen.
I set up that name by mistake.So please change it to AsadUllah shaheen or my new payment method.
Mar 12, 2020 08:28:35 AM by Bojan S
Hi Asad,
We'll have one of our agents reach out to you via a support ticket to assist you with this request.
Thank you for reaching out to us.
Feb 23, 2021 11:28:49 PM by Michelle Nicole A
I also have the same problem. Should I wait for 3 days also?
Feb 23, 2021 11:40:02 PM by Aleksandar D
Hi Michelle,
Kindly allow up to 24 hours for our team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you.