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Sandra Angela's avatar
Sandra Angela M Community Member

Beneficiary name is mismatched

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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3,078 REPLIES 3,078
Muhammad Bilal's avatar
Muhammad Bilal H Community Member

I still have issue with same issue   The beneficiary name is mismatched

Jared Joshua's avatar
Jared Joshua A Community Member

Hi there, I'm having the same problem. I actually took a break since last year, but nothing changed to my profile. I used to withdraw my balance successfully before without any problem, now I added a new bank account with new account number that I just opened last year it's still the same. I thought the problem is my old bank account because that was my old payroll account few years ago. Can somebody help me about this?

Joanne's avatar
Joanne P Retired Team Member

Hi Jared Joshua,

 

This should now be fixed. Thanks!

~ Joanne
Upwork
Minhazur's avatar
Minhazur R Community Member

Hi

I had the same problem with my name but I am not change andy name or account details. it showing The beneficiary name is mismatched but I am not change any  thing in my accoutn.

please helop me whit htis issue

thank you

best regard

minhazur

Nikola's avatar
Nikola S Retiring Moderator

Hi Minhazur,

 

Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance. 

 

~ Nikola
Minhazur's avatar
Minhazur R Community Member

thnak's for your help now it active

thank you

 

Bekir's avatar
Bekir O Community Member

Hi Upwork community, I have the same problem on my account with beneficiary name, but my profile is ID verified already, can you please help me?
Thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Bekir,

 

Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved.

 

Let us know if you need further assistance. 

~ Nikola
Jamie's avatar
Jamie W Community Member

Hi Nikola,

 

Can I also get some help with this too please?

Thank you,
Jamie

Joanne's avatar
Joanne P Retired Team Member

Hi Jamie,

 

I have requested the assistance of our team. Please allow our team time to review and have this sorted out for you. Thanks!

~ Joanne
Upwork
Eziolisa's avatar
Eziolisa C Community Member

hi, please i have the same problem, can you help me out as well, no one seems to be responding to me

 

zain ul islam's avatar
zain ul islam s Community Member

Hi Nikola,
I have the same problem on my account with beneficiary name, but my profile is ID verified already, can you please help me?

Thanks

Avery's avatar
Avery O Community Manager

Hi Zain Ul Islam, 

The name mismatch on your account has already been cleared. 


~ Avery
Muhammad's avatar
Muhammad H Community Member

Greetings,

 

I am facing the problem, My direct to bank account payment method is deactivated. It shows something like "Your beneficiary name dosent match". Please help me, I have to withdraw my funds because i have to pay bills. I am in trouble.

 

Thanks,

Muhammad Hassan

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Goran's avatar
Goran V Retired Team Member

Hi Sandee,

 

Please allow up to 3 days for the review to be completed. Once it's done, our team will reach out to you with the results. Thank you.

~ Goran
Upwork
Tanweer's avatar
Tanweer N Community Member

I'm having same problem do i have to wait for three days as well ??

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tanweer,

 

I checked and it seems that your name change was already approved. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
Upwork
AsadUllah's avatar
AsadUllah S Community Member

I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?

Petra's avatar
Petra R Community Member


Asad S wrote:

I have same problem .My id verification name set to primary account but I change payment method .and this name was not me.So what I do ?


Which name is not you??

Whose name is it and why?

AsadUllah's avatar
AsadUllah S Community Member

Muhammad Nadeem is not my name.

My correct name is AsadUllah Shaheen.

I set up that name by mistake.So please change it to AsadUllah shaheen or my new payment method.

Bojan's avatar
Bojan S Community Manager

Hi Asad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Michelle Nicole's avatar
Michelle Nicole A Community Member

I also have the same problem. Should I wait for 3 days also?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Michelle,

 

Kindly allow up to 24 hours for our team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

 

Thank you.

~ Aleksandar
Upwork
Suliman's avatar
Suliman A Community Member

I have the same problem