Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[43d0aa56]

Hi.

Create my Wise account with my name

Create my Upwork account with the same name

When I add a new payment method.

And they send this message:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please help me:

Thank you

[43d0aa56]

Create my Wise account with my name:

      Maria Luz Vargas Hilari
Create my Upwork account with the same name

      Maria Luz Vargas Hilari
When I add a new payment method

And they send this message:

"Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

Please help me.

Thank you!

[BojanS]

Hi Maria,

I have followed up with our team and your beneficiary name has been approved. Feel free to reach back to us if you need any further assistance.

Thank you! 

[43d0aa56]

Thank you so much!

[etroude]

Hello! I was supposed to get my payment today but I got a message saying that my "payment method" has been deactivated because "the beneficiary name is mismatched" . I don't understand, I've been paid on this account since the beginning 18 months ago. Can you help me please? Thanks a lot.

best regards

Emmanuelle

[BojanS]

Hi Emmanuelle,

Your beneficiary name has been aproved. Thank you! 

[etroude]

Thank you so much!
Best regards
Emmanuelle

[moeminmamdouh0]

I've just tried to withdraw money but i'm getting this error: 

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

My name on my payment method is exactly the same as the one on my Upwork account, i'm not entirely sure what the problem here is, anyone know the solution to this? I can provide a bank statement if necessary to solve this.

I tried contacting support but it says "A support agent will get in touch shortly" but it doesn't provide any case ID and it's not showing in my requests.

Thanks!

[JoanneP]

Hi Moemin,

I can see that you already have an open ticket regarding this issue. I have followed up with the team and one of our agents will update your ticket to assist you directly. 

[tsuruginoba]

I am now also having this "beneficiary mismatch" problem, despite my verified profile name matching with the name registered on my accounts.

[AndreaG]

Hi Matthew,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[ss_architect]

Hello, after adding my local banking details to my Upwork account to withdrawl the funds I got the notififcation like this "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." I have submitted correct details, although I got this.
Could you guys please verify and solve it ASAP.
Thanks!

[NikolaS]

Hi Shivaprasad,

Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance.

[brzdekdominika]

Hi. I'm Dominika Brzdek, my name and ID was verified. I can't get paid, because UpWork says that "the beneficiary name on your payment method does not match the name on your Upwork account." I have two bank accounts, Revolut and Credit Agricole, both on Dominika Brzdęk (that's my real last name in Poland). I don't know how to fix that, probably the "ę" is the problem. Can you help me? I'm trying to contact support, but still wainting...

[NikolaS]

Hi Dominika,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[02f11ce4]

Hi,

My bank account name does not match with my Upwork profile name. As my bank account name is only "Divya" and in Upwork, it is required to enter my last name as well. Please look into this.

[AndreaG]

Hi Divya,

I checked and it looks like you were able to add your payment method successfully. For your security, please allow 3 days for this withdrawal method to become active.

[f9f90935]

Hi, 

I just added a direct to local bank payment option and I received a message that the beneficiary name on the bank account does not match the name on my Upwork account

I have an existing USD account payment option with no issues, and I have not changed my name on Upwork

Please address this issue 

[AndreaG]

Hi Funso,

Someone from our team will reach out to you via support ticket in order to assist you further.

[oladimeji_peter]

Hi there, (An SOS call. No. Really!) : ) 

I just added a direct to local bank payment option (with my real name Peter Oladimeji) and I received a message that the beneficiary name on the bank account does not match the name on my Upwork account. 😟  

Now, my Upwork account reads Peter Oladimeji (same with my local bank account) and I have not changed my name on Upwork yet. 

Kindly help me address this. Thanks in anticipation, wishing you a happy & prosperous new year!❤

[g_vasilevski]

Hi Peter,

Your payment method is now updated and you can withdraw your funds. Thank you.

[oladimeji_peter]

Thank you Goran!

Yup, It works now. I'm quite happy about this! : ) 

Love you guys! That was quick. Never seen such swift response like this. God bless you all, and do have a great year ahead! < 3

[thnguyenle]

Hello, I have been on Upwork for few months and I earned a certain amount then I withdrawed my money to my local bank and everything went well but today I went to Get paid page, I saw a notification  "Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information. " even my benificiary name on my local bank account matchs to my name on Upwork. Please help me solve this. Thank you so much!

[AndreaG]

Hi Le Thi,

Please allow 48 hours for the name mismatch to be reviewed.

[a0eb60a1]

Its been a month since i cant widraw any of my funds ineed to fix to this u

issue as soon as possible can someone look at my proplem here 

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

[AndreaG]

Hi Eid,

I checked and it looks like our team has already replied to the support ticket you submitted regarding this here. If you're still experiencing issues please reply directly to our team so they can assist you further.

[girum-johanes]

The account name is the mismatched message when I tried to withdraw a fund from my Upwork account. I tried to use PayPal as well nothing was working.
Thanks in advance

[AndreaG]

Hi Johanes,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[naeruxandra]

I get this message on my get paid page, but I have the same name on upwork and on my bank account. Also before I got money on that bank account, why is not working anymore. What should I do? 

[AveryO]

Hi Ruxandra, 

The name mismatch on your account has already been cleared.

Let us know if our team can further assist you with anything!

[824066ec]

I recently joined as a freelancer and am having challenges with my payment method verified. The issue is my freelance name does not match my legal name, because I use my English nickname as my freelance name. No one from Upwork has reached out to me about this, and I am concerned I will not be able to get paid for the work I've put in thus far. Any help would be appreciated. 

[JoanneP]

Hi Stephen,

To set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. The listed name on the account must match your verified name on Upwork. You might want to check this help article for more information. 

[824066ec]

Thank you, Joanne. I sent the Upwork team supporting documents (bank statement + government issued ID) showing my legal name, which matches the verified name on my current contracts. I checked my verified name as well as the article you provided. I am a bit perplexed as to how this became an issue when my name was consistent throughout the requisite documentation.

[36371148]

Please guide me about re-opening the closed account and also guide if there is any way to remove Google Sign-In and use Email address to sign-in.

[AveryO]

Hi there, 

A member of the Customer Support Team will reach out to you through the support ticket you filed to assist you further with your concern. 

[aglaya77]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account, but I used my real full name when I created this account.

Any chance you could have my payment method activated back?

Thank you!

[AndreaG]

Hi Aglaya,

Someone from our team will reach out to you via support ticket in order to assist you further.

[f729069d]

Hi, my Upwork name is Jawad Kazi but the name on my bank is Jawad Ahmed Kazi, my payment method is now deactivated because of that. Could someone help?

[AndreaG]

Hi Jawad,

I can see you were able to submit a support ticket with our team regarding this. Please refer to their reply here.

[justkhairie]

Hi, I can't get paid now because apparently there's a mismatch between my name on Upwork and my name on my bank account. It's a variation though, and previous payments went through without any issues - can someone help me with this?