Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[PradeepH]

Hi Mohammed,

Thank you for your message. If you are getting that error while trying to initiate withdrawal on your newly added payment method then you will have to wait for the payment method to get active. It may take up to 3 days for your payment method to get active on your account.

Thank you

Pradeep.

[jamesbarens007]

Good Day

I have had the issue where supposedly there is a mismatch between my display name and that on my bank account. However the details are exactly the same.

The only issue I could see is that the name on my account has the initial for my second name (M) between my first and last name.

How can I resolve this?

Regards,
James B

[g_vasilevski]

Hi James,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

[jamesbarens007]

Thank you

[c84280d2]

I have received an email telling me my name is not valid as it is does not match my Bank account. My upwork name is the most common shortened version of my bank account name; Joe/Joseph.

[BojanS]

Hi Joe,

Please allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[abayramovades]

I can't get paid because my name is mismatched. I wrote already about this but nobody helped me. 

[LuiggiR]

Hi Anastasiia,

I can see that you've already submitted a ticket to the team with your concern. Rest assured they'll review it and will get back to you with more information.

Thank you,

[sonilasalihu]

Hello,

Currently I am having a problem withdrawing my funds from my Upwork account. That is because I have added as a payment method my brother's Business Paypal Account. I wanted to know if it is possible for me to receive them because creating a Paypal Account at the moment is impossible from my country. I can provide documents, information and anything else needed that this is not a scam. 

Thank you in advance.

[LuiggiR]

Hi Sonila,

I'm afraid it isn't possible. The name on your payment method must match the name on your Upwork account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. Feel free to check this help article to explore other options you can use to withdraw your funds.

Thank you,

[tracywankio]

I have the same problem. I used a savings account under another name as a payment method. Then my payment method got deactivated. I went to the bank to sort my account issues and get my old account reactivated. I did that and changed the payment method to account with my name but I still get the same error. I need help. I can't access my payment and I need to make rent before the 31st.

[NikolaS]

Hi Tracy,

Thank you for reaching out to us. I reached out to the team handling your case and the name mismatch should no be resolved on your profile. Let us know if you need further assistance. 

[tracywankio]

Thank you so so much. It works now. I really appreciate your help.

[14658ff9]

Please can i have someone from upwork contact me about this issue, I need this money

[BojanS]

Hi Theo,

Looks like your name was approved. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[14658ff9]

Yes, the problem still persists, please let me know how to fix it

[BojanS]

Hi Theo,

Could you please share the screenshot of the error message you're seeing so that we can assist you accordingly?

Thank you! 

[radove]

Could I get a support person to message me about aligning my beneficiary name?  I use an LLC which does not match my real name.  I have a bank statement to send but apparently I am in limbo. 

[prestonhunter]

You need your profile name to match your legal name, as shown on your government-issued ID, and that name needs to match your beneficiary name for your payment withdrawal account.

[JoanneP]

Hi Ronald,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[NikolaS]

Hi Fortune,

I checked but could not replicate the issue you are experiencing. Could you please clear your cache and cookies or log in with another browser? 

If the issue persists please send us the screenshot from your end so that we can assist you accordingly. 

Thank you,

[marcellino95]

When I used my ID to verify my identity, Upwork mis-spelled my last name. And now, my name on Upwork does not match my name on PayPal.

Is there a solution I can work on?

[LuiggiR]

Hi Marcellino,

Can you try editing your name by going to Settings> Contact Info? Let me know if you have any trouble with that and I'll be happy to help. Feel free to check this help article to learn more. 

Thank you.

[8a8c85d1]

beneficiary name is dismatched ,what's wrong?

[AndreaG]

Hi Kean,

It doesn't look like there is a name mismatch but you do need to provide us with your Form W-9 in order to activate your payment method.