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Beneficiary name is mismatched

b70518af
Active Member
Miguel G Member Since: Sep 15, 2020
71 of 1,275

HI! I have the same problem!

I tried to fill my Get Paid method but the error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. " appeared.

My PayPal account and my Upwork account have the same name. I dont understand what is happening.

Your help will be appreciated!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
72 of 1,275

Thank you for reaching out to us, Miguel.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request.


~ Bojan
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jacqueline_redon
Active Member
Jacqueline R Member Since: Feb 4, 2019
73 of 1,275

Hi, My name is Jacqueline Redondo. My payment details is Paypal and the name there is Jacqueline Mariano Redondo and I am getting a prompt saying "The beneficiary name is mismatched". Do I have to change my name to match my Paypal? I am confused. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
74 of 1,275

Hi Jacqueline,


Your Upwork name needs to be your full legal name and also needs to match the name on your payment method as well. Thank you.


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jacqueline_redon
Active Member
Jacqueline R Member Since: Feb 4, 2019
75 of 1,275
Hi, so I should change my Upwork name into the name on my Paypal? to match them? can I do that? thanks
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
76 of 1,275

Hi Jacqueline,


Yes you can submit a name change request at any time by going to Settings > Contact Info and updating your name. Thank you.


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jacqueline_redon
Active Member
Jacqueline R Member Since: Feb 4, 2019
77 of 1,275
Okay. Thank you so much for your help Smiley Happy
brian_dos_santos
Active Member
Brian D Member Since: Sep 24, 2020
78 of 1,275

Hi Goran,

 

I have the same issue in my account, the names and the emails in Upwork and PayPal are the same, but still deactivated. What can I do?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
79 of 1,275

Hi Brian,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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milan-lazic
Active Member
Milan L Member Since: Dec 20, 2020
80 of 1,275

same prob, it is showing but my name is same

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