Beneficiary name is mismatched

[Sourav R]

Hi there, 

My payment was rejected as the Upwork account name mismatched with the bank account name. However, it needs a review, as the name is the same but I do not use my last name officially. And there was no option to leave it blank here in Upwork settings. 

Upwork account name: Sourav Ravish
Bank account name: Sourav

Also, since the payment was rejected, and withdrawal fees have already been charged by Upwork, I hope I ll not be charged again for the same payment when it is fixed, as this was not a fault of mine. 

Please let me know. 

[Bojan S]

Hi Sourav,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[Rudy T]

When I registered, I used my nickname/middle name (Rudy) but when I input my bank information it was flagged because my bank account is under my legal name (Francisco). Could someone please advise? 

[Bojan S]

Hi Ruby,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

Thank you.

[Rudy T]

I am also having the same issue. Please advise.

[Faizan B]

I have the same issue and need to have my bank account name manually reviewed, please advise

[Bojan S]

Hi Faizan,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[Salla C]

Hey!

Does anyone have suggestions what I should do when my name on my Credit Card is different than the name I go by at Upwork? I can't receive pay because my status has a mismatch.

Thank you!

[Bojan S]

Thank you for reaching out to us, Salla.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your name mismatch. 

[Ed S]

I just tried to add a payment method and was told that my "verified" name doesn't match my bank account's. I need help in figuring out what's going on. How do I find out what my verified name is, not my profile name? My profile name is a nickname. Please help. Thanks.