Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 10, 2019 08:30:57 PM by Muhammad Usman M
Hi My complete name is Muhammad Usman Mir. This is mentioned on my bank account. Due to spell differences, I mentioned Osmaan Saeed Meer on my profile. I have already attached my Passport copy in my profile. So the beneficiary name of the bank account (Muhammad Usman Mir) is showing as Osmaan Saeed Meer on my Upwork profile.
And payment method has been deactivated as the beneficiary name of the bank account does not match your name.
Kindly help me please to sort it out
Feb 10, 2019 11:04:36 PM Edited Feb 11, 2019 06:39:20 PM by Avery O
Hi Osmaan,
I'll share your concern with the team so that they can look into it further.
ETA: Hi Osmaan, the team has confirmed that you can either submit a bank document showing your name on your account by filing a ticket, or change your profile name to the name on your bank account. Let me know if you will need further assistance.
Dec 18, 2019 05:41:05 AM Edited Jan 14, 2020 10:39:35 PM by Avery O
Dear Avery
i have same message received, i have attached my cheque book and bank receive letter, please double check and verify as per upwork policy.
**edited for Community Guidelines**
thanking you
Muhammad Yaseen
Dec 18, 2019 05:50:35 AM by Goran V
Hi Yaseen,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Jan 14, 2020 09:35:47 PM by Yaseen I
Jan 14, 2020 10:41:14 PM by Avery O
Hi Yaseen,
This will go through a manual review process which should be completed within 48-hours. If you don't hear back from the team through an email, you can come back here and our team will assist you further.
Feb 12, 2020 01:24:30 AM by Yaseen I
😞
Dear CSD My problem still not resolved,.. please lookinto this issue Bank verification in progress Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name. Please visit our FAQ page for additional information.
Sep 14, 2021 10:44:22 AM by Sidiik O
Sep 14, 2021 11:32:10 AM by Andrea G
Hi Sidiik,
Please allow 48 hours for your payment method to be reviewed.
Dec 4, 2021 09:46:35 AM by Zayen W
Hi i have changed my name to my bank name and it still shows not verified what should i do?
Dec 4, 2021 12:23:51 PM by Luiggi R
Hi Zayen,
I'm afraid the team has confirmed your beneficiary named on your payment method does not actually match your name on Upwork. Please make sure that the names match so that you're able to use your payment method for withdrawals.
Thank you,
Sep 16, 2021 03:58:14 AM by Mina N
I have updated my real name but the problem is my Bank Account name is the same name as my UpWork Account but in Arabic letter and i want to activate my get paid method
Sep 16, 2021 04:12:28 AM by AleksandarD A
Hi Mina,
I checked and it looks the name mismatch was already resolved. Your payment method will become active in 3 days. Let us know if you need further help.
Thank you.
Sep 16, 2021 12:24:48 PM by Rawan B
Sep 16, 2021 01:31:55 PM by Andrea G
Hi Rawan,
Please allow 48 hours for your PayPal to be reviewed.
Sep 16, 2021 02:19:40 PM by Bethseba A
I submitted my PayPal as my payment method but got the email that the names do not match. How can I solve the issue?
Sep 16, 2021 02:59:26 PM by Andrea G
Hi Bethseba,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Sep 17, 2021 10:23:33 AM by Tran Thi N
Hi everyone
I got the "The beneficiary name is mismatched", but the email and name from both my paypal account and upwork are the same. What do I do?
Thank you
Sep 17, 2021 11:19:50 AM by Andrea G
Hi Tran,
Please allow 48 hours for your payment method to be reviewed.
Sep 18, 2021 10:46:54 AM by Atiqur R
Hello, support,
I am facing the below error, and I want to resolve it. Please let me know what process should I follow to resolve it. But I am sure I have the same name on both accounts.
Error: Payment method verification in progress Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. Please visit our FAQ page for additional information.
Thanks & Regards,
Atiq Rahman
Sep 18, 2021 11:20:29 AM by Quang K
I faced the same thing a few days ago. When I created my account, I messup my first name and last name field. I was able to get it fixed within a day (thanks to Upwork fast customer support).
You can see in the right bottom corner there is a "Get Support" chatbot, Chatbot not help much so I do the follow option click: "Get Support" => "My Profile" => "Contact Support" => then type my issue and reason why I made mistake. Just less than 24h, I get an email said my profile is updated 😄
Sep 29, 2021 11:41:48 AM by Signe B
I have the same issue.
I left out my middle name on my profile on Upwork, but it is on my credit card.
I wasn't notified of any issues until I went to the "get paid" menu, to check the status of my account.
I tried adding my middle name to my account on upwork, but I am not even sure that's the issue.
First and last name was the same on both the bank account and upwork account, so I really hope I get positive news soon.
Sep 29, 2021 12:34:31 PM by Andrea G
Hi Signe,
Please allow up to 48 hours for the team to review your account for the name mismatch and reach out if there are further steps needed from your end.
Sep 18, 2021 12:21:10 PM by Luiggi R
Hi Atiqur,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 19, 2021 05:33:48 PM by Mariam K
I cannot add a payment method on my account because the verified name here is incorrect, while my upwork name and my payment method name are the correct spelling.. Any help?
Sep 19, 2021 05:53:50 PM by Pradeep H
Hi Mariam,
Thank you for your message. I am pleased to inform you that your payment method has been accepted now and will be active in 3 days.
Thank you
Pradeep
Sep 10, 2021 10:35:38 PM by Joanne P
Hi Arindam,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Sep 21, 2021 11:07:45 AM by Maria Antonette M
Sep 21, 2021 12:28:38 PM by Bojan S
Hi Maria,
Since you added your payment method just recently, please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you!
Sep 22, 2021 04:38:47 AM by José C
Hi! In my case I got "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Sep 22, 2021 05:10:36 AM by AleksandarD A
Hi José,
Please allow up to 48 hours for the team to review your account for the name mismatch and reach out if there are further steps needed from your end.
Thank you.
Sep 23, 2021 02:42:45 PM by Mandy L
Hello, I need a manual name verification because I go by Mandy on my Upwork profile and my full name on my bank account is Amanda. From what I have seen this appears to be the only way to request one. Thanks!
Sep 23, 2021 03:08:30 PM by Bojan S
Hi Mandy,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Sep 26, 2021 07:44:14 AM Edited Sep 26, 2021 07:48:13 AM by AleksandarD A
I have trouble withdrawing money from my account since I've put a different surname for my account and it doesn't match the one on the bank transfer. I've already changed it to the correct one in profile and still doesn't let me make a transfer, same error. Could you help me to deal with this? (I didn't find any mail support, think you should fix it)
**Edited for Community Guidelines**
Sep 26, 2021 07:51:00 AM by AleksandarD A
Hi Mariia,
I checked with the team and you should be all set now. However, please note that you need to allow 3 days for your withdrawal method to become active.
Thank you.
Sep 27, 2021 11:20:09 AM by Nathelee D
Hi, I have changed the info on my account to match that of my ID and I still have not received payment to my bank account. Please advise
Sep 27, 2021 12:28:50 PM by Andrea G
Hi Nathelee,
Please allow 48 hours for your payment method to be reviewed.
Oct 1, 2021 05:49:35 PM by Louise H
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