Billing Issue

[eldosoky87]

I have been away from Upwork for at least a year. I came back on to do a job and things seem a little different. I started a contract with a client and I didnt realize he was charging hourly instead of agree upon amount just for completing the project. After I completed the project, we tried to change from hourly to the project sum and it wouldnt let us, so I suggested to the client he start a new contract. We couldnt end the other one. Now, it looks like he might be charged for two contracts--the old one and the new one. How can I stop this from going through?

[g_vasilevski]

Hi Jessica,

Unfortunately, you can't stop the hourly charge since your client was already billed. Once the funds from the hourly contract are available on your account you can issue a refund.
If you have any additional questions, let me know. Thank you.