Billing fees

[copywriter_anii]

I bought 20 connects today at $3 from my Nigerian bank account but was debited thrice for it. How do I get back the extra $6?

[BojanS]

Hi Aniebiet,

I checked your account and it looks like you were charged only once for 20 Connects bundle. You can check this under your Transaction History. Feel free to reach back to us if you still need any assistance. 

[copywriter_anii]

I bought 20 connects yesterday at $3 from my primary billing method (which is my Nigerian bank account) but was charged $9 for it. Up till now, the error hasn't been reversed. Please what do I do?

[BojanS]

Hi Aniebiet,

We'll have one of our agents reach out to you via a support ticket to further address your concern.

Thank you for your patience.