scentology
Member

Black Camera shots

Hi,

 

Has anyone here experienced getting black camera shots after the team app updated? My team app updated last weekend, and after that all my camera shots are black. I've tried all the possible troubleshooting (uninstalling/reinstalling, whitelisting, turning off the firewall and antivirus, adding the parameter, etc) advised by the reps I've spoken with but to no avail. This has been an ongoing concern for me every time the app updates. A ticket has been opened however it still hasn't been resolved. Any help will be greatly appreciated. Thanks!

1 REPLY 1
vladag
Community Manager
Community Manager

Hi Jeanette,

 

I see our team is actively communicating with you and the agent will update your ticket soon. Please consider following the instructions about making certain changes which our team advised on your ticket, in order for us to assist you further.

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