Re: Bonus Pending

4f929155 · ‎01-30-2022

Hello,

my client give me a bonus but in the report, the status is pending not like funds that have an actual date (see attach). should I still wait until 5 days security period or does my client payment have a problem?

thank you for your answer

martina_plaschka · ‎01-30-2022

No date means the client's payment method couldn't be charged.

4f929155 · ‎01-31-2022

should I tell him that the bonus is not delivered?

petra_r · ‎01-31-2022

Martina P wrote:
No date means the client's payment method couldn't be charged.

Or it means that the charging run hasn't actually happened yet.

It's ONLY an issue if the payment was initiated more than 24 hours ago.

martina_plaschka · ‎01-31-2022

It is likey that the client is aware of it. It can't hurt to ask him about it.

Was there any purchase of virtual currencies involved?

4f929155 · ‎01-31-2022

No, I already told him that the bonus hasn't come to me yet. but, he hasn't replied

petra_r · ‎01-31-2022

When did the client pay the bonus? It **ALWAYS** shows as "pending" instead of a date for the first few (up to 24) hours so if it's been less than a day, please do NOT panic the client.

4f929155 · ‎01-31-2022

it's 7 hours ago. I'll be looking until the next days.

thank you for your help

petra_r · ‎01-31-2022

Reinardi Imanudin N wrote:
it's 7 hours ago. I'll be looking until the next days.

Then it is MUCH too early to be concerned.