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4f929155
Member

Bonus Pending

Hello,

my client give me a bonus but in the report, the status is pending not like funds that have an actual date (see attach). should I still wait until 5 days security period or does my client payment have a problem?

thank you for your answer

8 REPLIES 8

No date means the client's payment method couldn't be charged. 

should I tell him that the bonus is not delivered?


Martina P wrote:

No date means the client's payment method couldn't be charged. 


Or it means that the charging run hasn't actually happened yet.

 

It's ONLY an issue if the payment was initiated more than 24 hours ago.

It is likey that the client is aware of it. It can't hurt to ask him about it.

Was there any purchase of virtual currencies involved?

No, I already told him that the bonus hasn't come to me yet. but, he hasn't replied

 

 

petra_r
Member

When did the client pay the bonus? It **ALWAYS** shows as "pending" instead of a date for the first few (up to 24) hours so if it's been less than a day, please do NOT panic the client.

 

it's 7 hours ago. I'll be looking until the next days.

 

thank you for your help


Reinardi Imanudin N wrote:

it's 7 hours ago. I'll be looking until the next days.


Then it is MUCH too early to be concerned.

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