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ebbd6a7c
Community Member

Bonus in "pending status"

The bonus is still in pending as can be seen in the screenshot below. The client made the transaction on November 21, the milestone amount was available for withdrawal after 5 days but the Bonus amount is still in pending. What can be the possible reason? 

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
PradeepH
Moderator
Moderator

Hi Musarat,

 

Thank you for your message. It looks like we are unable to process your bonus payment due to an issue with your client's payment method. Your payment will be processed as soon as the client resolves the issue with their payment method. 

 

Thank you,

Pradeep

Upwork

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1 REPLY 1
PradeepH
Moderator
Moderator

Hi Musarat,

 

Thank you for your message. It looks like we are unable to process your bonus payment due to an issue with your client's payment method. Your payment will be processed as soon as the client resolves the issue with their payment method. 

 

Thank you,

Pradeep

Upwork
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