May 11, 2021 05:16:45 AM by Doston R
My client approved milestone and added bonus on 7 May. But pending date shows for milestone (May 12) and for bonus (May 13). Why?
May 11, 2021 05:21:34 AM by Goran V
Hi Doston,
Please keep in mind that all payments need to go through our 5 days security period. Once our security period is finished, the funds will become available on your account. Thank you.
May 11, 2021 02:06:09 PM by Bojan S
Hi Doston,
The standard security period is counted from the moment the payment is processed and released to the freelancer. When money is released from a funded milestone, it's processed immediately after the client clicks the Pay button next to the milestone. That is because the client's payment method had already been charged for that amount and it's been held in escrow. However, a bonus payment may take a little longer to process as Upwork has to first charge the client's payment method. If the client initiates a bonus payment after banks' business hours, for example, the bonus may get processed the following day and the security period will start counting from the following day as well.
Thank you!
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