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Bonus pending

Active Member
Srishti S Member Since: Jun 7, 2017
1 of 3

Hello I have one client that have sent me bonus of 700 but its not cleared till now

 

Plz review and let me know

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

@Srishti S wrote:

Hello I have one client that have sent me bonus of 700 but its not cleared till now

 

Plz review and let me know


 When did the client send the bonus? If less than 24 hours ago, wait until tomorrow, then go to your Reports > Pending page and look at the LEFT hand column, where it will show the date when the payment will clear to the left of the transaction.

 

If it is more than 24 hours ago and there is **NO** date in the left hand column on your Reports > Pending page, then report back here, as that could mean that there is a problem with your client's payment method.

 

Community Guru
Nina K Member Since: Nov 29, 2017
3 of 3

Hi Srishti,

I can see that currently your bonus is in Pending, which means it is in the standard security hold period in which funds cannot be withdrawn. Please note that payments for bonuses are held in a standard 5 day security period before they become available for withdrawal. You can refer to Petra's instructions for checking the date when the funds will become available.

 

~Nina
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