Nov 8, 2020 08:04:25 AM Edited Nov 8, 2020 08:16:38 AM by Aleksandar D
Hi, I accidentally bought connects on upwork because the promo code **Edited for Community Guidelines** I want to use to get free connects reached its limit so I have been charged on my card instead. I still have 18 connects left before I accidentally bought it and I do not want to spend for another connects. Can you please reverse it and refund on my card? I can't pay for it since I am new and I don't have a job yet. Thank you
Nov 8, 2020 08:24:16 AM by Aleksandar D
Hi Julianne,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 26, 2021 02:13:15 PM by Kanhaiya Lal D
Jul 26, 2021 02:53:23 PM by Bojan S
Hi Kanhaiya Lal,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Aug 4, 2021 10:26:56 AM by Kanhaiya Lal D
Aug 4, 2021 11:13:17 AM by Andrea G
Kanhaiya, it looks like you've replied to the Community thread. Please reply to the email from our support team. You can search for the subject line "Bought connects accidentally" in your inbox to find it.
Aug 4, 2021 07:23:25 AM by Kanhaiya Lal D
hey,I accidently bought 12$ worth of connects from upwork balance and i havent use any of the connects from the bundle.Can you please refund the amount as i already have enough connects in the balance.I dont need any more as of now
Aug 4, 2021 08:28:55 AM Edited Aug 4, 2021 08:30:14 AM by Andrea G
Hi Kanhaiya,
I can see the team has already reached out to you via support ticket regarding this. Please reply directly to your ticket with our team so they can assist you further.
Aug 4, 2021 09:09:51 AM Edited Aug 4, 2021 09:11:35 AM by Kanhaiya Lal D
Hello Andrea,
It is asking that whether i want to confirm to reverse the transation but i dont see any option to reply.It shows that it has been solved.
What should i do.
Also,yes i want to reverse the transation,i confirm.
Aug 4, 2021 10:04:57 AM by Andrea G
It looks like it may have been closed after the team didn't receive a reply, Kanhaiya. Could you please check your email and find the notification sent to you when this ticket was created? Replying to that email will reopen the ticket and the team will assist you further.
Aug 4, 2022 02:15:19 AM by Sadiq Y
Hello I have a similar problem, I accidentally bought additional connects, what can I do??
Aug 4, 2022 02:26:42 AM by Pradeep H
Hi Audacious,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Aug 4, 2021 07:18:08 AM by Kanhaiya Lal D
I accidently bought connects worth 12$ with upwork balance.Can i get the refund,i havent used any of the connects bundle