Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Bought connects accidentally

jul_valdeabella
Active Member
Julianne Christel V Member Since: Feb 24, 2020
1 of 11

Hi, I accidentally bought connects on upwork because the promo code **Edited for Community Guidelines** I want to use to get free connects reached its limit so I have been charged on my card instead. I still have 18 connects left before I accidentally bought it and I do not want to spend for another connects. Can you please reverse it and refund on my card? I can't pay for it since I am new and I don't have a job yet. Thank you

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 11

Hi Julianne,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
55dec855
Active Member
Kanhaiya Lal D Member Since: Jul 26, 2021
3 of 11
did you get them back,please reply,something like that happened to me too
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 11

Hi Kanhaiya Lal,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
55dec855
Active Member
Kanhaiya Lal D Member Since: Jul 26, 2021
5 of 11
hey,i confirm that i want the payment in exchange of 80 connects
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
6 of 11

Kanhaiya, it looks like you've replied to the Community thread. Please reply to the email from our support team. You can search for the subject line "Bought connects accidentally" in your inbox to find it.

 

~Andrea
Upwork
55dec855
Active Member
Kanhaiya Lal D Member Since: Jul 26, 2021
7 of 11

hey,I accidently bought 12$ worth of connects from upwork balance and i havent use any of the connects from the bundle.Can you please refund the amount as i already have enough connects in the balance.I dont need any more as of now

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
8 of 11

Hi Kanhaiya,


I can see the team has already reached out to you via support ticket regarding this. Please reply directly to your ticket with our team so they can assist you further.

~Andrea
Upwork
55dec855
Active Member
Kanhaiya Lal D Member Since: Jul 26, 2021
9 of 11

Hello Andrea,

It is asking that whether i want to confirm to reverse the transation but i dont see any option to reply.It shows that it has been solved.

What should i do.

Also,yes i want to reverse the transation,i confirm.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
10 of 11

It looks like it may have been closed after the team didn't receive a reply, Kanhaiya. Could you please check your email and find the notification sent to you when this ticket was created? Replying to that email will reopen the ticket and the team will assist you further.

 

~Andrea
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS