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Browser Error Message - This file is dangerous..."

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
11 of 20

Hi Deborah,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
m_sharman
Community Guru
Miriam H Member Since: May 16, 2017
12 of 20

I'm having issues downloading a file sent by the client. It worked fine on Thursday and then yesterday, Saturday and again today, Chrome gave me the attached error. 

 

I attempted to dowload it with a different name, nothing worked. I've requested the client email the file, but I will check Bing as an alternate. 

 

Edited to add: Bing worked, is this a known issue with Chrome? This is the first time I've encountered this issue. 

kim_wong
Community Leader
Kim W Member Since: Dec 10, 2015
13 of 20

I am still having this same problem.  It is not a cache issue but seems to be something with Upwork and Chrome.  This is the first time that I have encountered this problem.  For those of us trying to get some work done, could someone please look into this issue?  Having used Chrome and Upwork for years it does not make sense to switch browsers.  

 

I first reported this hours ago and still no response.  

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
14 of 20

Hi Miriam and Kim,

 

Our engineers have been made aware of this issue and will work to fix this issue as soon as possible. In the meantime, can you please try using a different browser? Thanks!

~ Joanne
Upwork
c_mcmahen
Active Member
Cathy M Member Since: Apr 11, 2017
15 of 20

I have new client, and I can't open either of the files he sent me because of virus and malware alerts. Any advice on how to proceed?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
16 of 20

Cathy M wrote:

I have new client, and I can't open either of the files he sent me because of virus and malware alerts. Any advice on how to proceed?


Try a different browser (carefully.)

It seems Chrome is being a bit careful with Upwork files at the moment...

 

c_mcmahen
Active Member
Cathy M Member Since: Apr 11, 2017
17 of 20

Thanks, Actually, I use Firefox most of the time. Chrome opened the files.

andrew-ussher
Active Member
Andrew U Member Since: Jan 14, 2019
18 of 20

I am having the same issue with Chrome, and have logged the issue with Upwork support.

 

I took a text file with "hello world" and uploaded for a client.. When I click on the file myself it wont even allow me to open the file I have just uploaded.

 

Looks like Upwork have been blanklisted by the Google Chrome list and hopefully it can be sorted by them shortly.. It never feels good telling a client "ignore that message and open it in this other browser that won't warn you!"

ravi_iitian
Community Guru
Ravindra B Member Since: Sep 27, 2015
19 of 20

Cathy M wrote:

I have new client, and I can't open either of the files he sent me because of virus and malware alerts. Any advice on how to proceed?


Please read the rest of the thread.

Microsoft Edge worked for me.

"Certa bonum certamen"
eloiseot
Active Member
Eloisa T Member Since: Apr 20, 2017
20 of 20

Just to add, Firefox has also been reporting downloaded files from Upwork as malware. It does let me view them, but I have to give specific consent. Looks like they got the same memo as Chrome. Please look into this as well.

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