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c51aee46
Community Member

Bug Repport : Reading messages using firefox on desktop

Hello,

 

1) When I try to read my messages on my laptop with firefox (which is my main browser, version quantum 64.0 (64 bits)), it keeps loading forever and never displayed anything but "Did You Know? It takes clients an average of 3 days to hire on our platform."

 

2) Using chrome (Version 71.0.3578.98 (Build officiel) (64 bits)) I get: ["Error: {\"code\":500,\"codeExtended\":\"NOT_SET\",\"message\":\"transportLayerDS_roomsDS_GetRooms short-circuited and fallback disabled.\"}"] and it keeps loading forever.

 

3) Using my mobile phone (with chrome), it works.

 

So I can only use upwork with my phone, which is not convenient.

 

Regards,

17 REPLIES 17
h_honcharenko
Community Member

Cannot get access to messages either.

alijafark
Community Member

Same problem ["Error: {\"code\":500,\"codeExtended\":\"NOT_SET\",\"message\":\"transportLayerDS_roomsDS_GetRooms failed and fallback disabled.\"}"]

zero15group
Community Member

Same problems. Messages room don't work (pc) with chrome and firefox

Same Problem Here ๐Ÿ˜ž

I can't send messages. My messages seem to me in a pale colors. 
As well, when I try to download any file, this message appears "We can't complete your request now"

make sure that you have active profile you are member since now so i think you have to wait until upwork confirmation and activation best regards ahmed

Hi All,

 

Our engineers are already aware of the issue and are working to resolve it as soon as possible. We'll update this thread and the status page once the issue is fixed.

 

Sorry about the inconvenience.

~ Bojan
Upwork

Not able to send messages.

Please fix it asap

when i go to https://www.upwork.com/messages/rooms, i cannot read or reply the messages. please see attachment. i already try different browser and also access from mobile apps. the result is same. i have urgent task with my client. please help me

 

 

 

 

I have the same problem

same here - yet another bug

Hi All,

 

We do apologize for the inconvenience. The issue with messages has now been fixed. Let us know if you still experiencing issues.

 

Thank you for your patience.

~ Bojan
Upwork

it's not working for me now aswell 

Hi Esteban,

 

Could you please send me a private message with the screenshot of the issue so that I can check and assist you further? 

Thank you.

~ Aleksandar
Upwork

I'm having the same issue , and tried to update the address info + the cache part and still can't access the chat room 

This may help. When trying to get messages i get this instead:

 

["Error: {\"code\":500,\"codeExtended\":\"NOT_SET\",\"message\":\"transportLayerDS_roomsDS_GetRooms short-circuited and fallback disabled.\"}"]

jorgensons
Community Member

I'm experiencing issues on Android mobile as well. I got the same error code in my mobile browser (Chrome), and I can't send messages through the mobile app, either. Grrrrr.
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