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Buy connects from my I.D. Not from my earnings on Upwork

asmaa-mraish
Active

Hello there,

 

I have money in my account in the bank. However, when I want to buy connects, the platform discounts from my earnings on Upwork. I don't want that to happen.

 

Help me, please. I don't have any connects on the platform because I am trying to solve this problem.

Thanks in advance.

Asma'a

 

6 REPLIES 6
g_vasilevski
Community Manager
Community Manager

Hi Asma'a,

 

If you would like to purchase Connects with a card, you will need to add one of our accepted Billing methods. Thank you.

~ Goran
Upwork

[image: Done.GIF]

Hi Goran, 

 

I am already connecting Upwork to my Visa card and to my Paypal account. 

Hi Asma'a,

 

If you have sufficient balance available from Upwork earnings, this balance will be used to pay for the purchase of additional Connects. If your balance isn't sufficient, we'll charge your chosen billing method.

 

Thank you! 

~ Bojan
Upwork

Hi Bojan,

This is not good for me. I want to purchase connects from my chosen Billing Method, not from my earnings. 

 

Is there any solution to this problem? 

Thaaaanks

Hi Asma'a,

 

One of our team members will reach out to you directly via a support ticket to look into your request and assist you accordingly.

 

Thank you! 

~ Bojan
Upwork
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