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Buy connects from my I.D. Not from my earnings on Upwork

Hello there,


I have money in my account in the bank. However, when I want to buy connects, the platform discounts from my earnings on Upwork. I don't want that to happen.


Help me, please. I don't have any connects on the platform because I am trying to solve this problem.

Thanks in advance.



Retired Team Member
Retired Team Member

Hi Asma'a,


If you would like to purchase Connects with a card, you will need to add one of our accepted Billing methods. Thank you.

~ Goran

[image: Done.GIF]

Hi Goran, 


I am already connecting Upwork to my Visa card and to my Paypal account. 

Hi Asma'a,


If you have sufficient balance available from Upwork earnings, this balance will be used to pay for the purchase of additional Connects. If your balance isn't sufficient, we'll charge your chosen billing method.


Thank you! 

~ Bojan

Hi Bojan,

This is not good for me. I want to purchase connects from my chosen Billing Method, not from my earnings. 


Is there any solution to this problem? 


Hi Asma'a,


One of our team members will reach out to you directly via a support ticket to look into your request and assist you accordingly.


Thank you! 

~ Bojan
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