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Buy connects from my I.D. Not from my earnings on Upwork

asmaa-mraish
Active Member
Asma'a M Member Since: Sep 24, 2021
1 of 7

Hello there,

 

I have money in my account in the bank. However, when I want to buy connects, the platform discounts from my earnings on Upwork. I don't want that to happen.

 

Help me, please. I don't have any connects on the platform because I am trying to solve this problem.

Thanks in advance.

Asma'a

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 7

Hi Asma'a,

 

If you would like to purchase Connects with a card, you will need to add one of our accepted Billing methods. Thank you.

~ Goran
Upwork
asmaa-mraish
Active Member
Asma'a M Member Since: Sep 24, 2021
3 of 7

[image: Done.GIF]

asmaa-mraish
Active Member
Asma'a M Member Since: Sep 24, 2021
4 of 7

Hi Goran, 

 

I am already connecting Upwork to my Visa card and to my Paypal account. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 7

Hi Asma'a,

 

If you have sufficient balance available from Upwork earnings, this balance will be used to pay for the purchase of additional Connects. If your balance isn't sufficient, we'll charge your chosen billing method.

 

Thank you! 

~ Bojan
Upwork
asmaa-mraish
Active Member
Asma'a M Member Since: Sep 24, 2021
6 of 7

Hi Bojan,

This is not good for me. I want to purchase connects from my chosen Billing Method, not from my earnings. 

 

Is there any solution to this problem? 

Thaaaanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi Asma'a,

 

One of our team members will reach out to you directly via a support ticket to look into your request and assist you accordingly.

 

Thank you! 

~ Bojan
Upwork
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